Technology Consultant

Overview

Technology Consultant role at Valtech focused on advising retail and luxury retail clients on experience innovation, technology strategy, and transformation, working across onshore and offshore teams.

What you'll do

• Act as the strategic front face for retail and luxury retail clients, building trusted advisory relationships with client directors and C-suite, in collaboration with onsite and offshore leadership.
• Lead transformation discovery, executive workshops, value-assessment sessions and future-state visioning across commerce, stores, customer experience, data and operations.
• Translate complex technology choices into clear business decisions, helping clients understand what to prioritize, why it matters and how value will be realized.
• Develop transformation roadmaps and investment cases that position Valtech as a consultative retail transformation partner.
• Advise clients on omnichannel retail, unified commerce, store-of-the-future, boutique operations, assisted selling, clienteling, loyalty, personalization and order orchestration.
• Bring luxury-specific advisory depth across VIP journeys, private clienteling, appointment shopping, concierge service, brand storytelling, premium returns, controlled distribution and white-glove fulfilment.
• Assess current-state operating models and define future-state capabilities across POS, OMS, PIM/DAM, ERP, CRM, CDP, loyalty, inventory visibility, etc.
• Identify friction points across the customer journey (discovery, purchase, fulfilment, service, returns and loyalty) and recommend business and technology interventions.
• Track emerging retail technologies and translate them into practical propositions, demos, MVPs and proofs of value for clients.
• Shape MVP concepts across AI-driven personalization, GenAI associate assistance, AI stylist, clienteling assistant, demand forecasting, next-best-action, intelligent search, virtual try-on, RFID inventory visibility and frictionless checkout.
• Partner with Sales, Solution Architects, UX, Data/AI, Engineering and Delivery to move ideas from opportunity framing to solution direction, proposal content and pilot execution.
• Create value hypotheses, KPI frameworks and adoption plans to help clients scale successful MVPs into enterprise transformation programs.
• Drive faster, premium and frictionless checkout journeys using mobile POS, associate-assisted checkout, self-checkout, scan-and-go, tap-to-pay, digital wallets, unified baskets and queue-busting models.
• Improve store associate productivity through clienteling tools, customer 360, guided selling, inventory lookup, endless aisle and appointment management.
• Enable seamless cross-channel journeys such as buy online pickup in store, reserve online try in store, ship-from-store, returns in store, loyalty recognition and personalized aftercare.
• Represent the retail practice at community retail shows, luxury retail forums, partner events, industry roundtables and client innovation days.
• Bring market insights back into Valtech propositions, thought leadership, account planning and retail practice development.
• Support RFPs, RFIs, proposals and transformation pursuits with outcome-based narratives, value cases, differentiators and executive messaging.
• Identify whitespace opportunities across existing and new accounts, using MVPs and industry points of view to create demand and bring business.
• Work collaboratively with onshore and offshore stakeholders across advisory, architecture, UX, data, engineering, delivery, QA, sales and account leadership.
• Bridge business strategy and delivery readiness by converting executive objectives into capability maps, prioritized roadmaps, MVP backlogs and measurable success outcomes.
• Promote a collaborative mindset, knowledge sharing and consulting discipline across the global retail team.

What you'll need

• 15-20 years of experience across retail, luxury retail, digital commerce, business transformation, technology consulting or strategic advisory roles.
• Bachelor degree in business, technology, engineering or a related field.
• Proven track record advising senior retail stakeholders and influencing customer directors and executives within the organization (onshore and offshore) and customer.
• Deep understanding of retail operating models across commerce, stores, merchandising, fulfilment, loyalty, supply chain and customer experience.
• Ability to connect business priorities with technology direction, commercial value, operating-model change and adoption readiness.
• Experience shaping MVPs, proofs of concept, business cases, ROI models, RFP responses and executive-level transformation proposals.
• Excellent communication, stakeholder management and executive storytelling skills, with the ability to simplify complexity and build trust through substance.

Nice to have

• MBA or equivalent strategic business qualification.
• Strong exposure to fashion, luxury, lifestyle, beauty, jewelry and premium retail environments.
• Experienced in Agile methodologies and consulting.

Details

• Full time position based in Bengaluru.
• Remote and hybrid work options (country-dependent).