Technology Support Engineer

Overview

Technology Support Engineer role resolving incidents and problems across multiple business system components to ensure operational stability.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Perform independently and become an SME.
• Actively participate in and contribute to team discussions.
• Contribute solutions to work-related problems.
• Assist in monitoring system performance and proactively identify potential issues to prevent disruptions.
• Support junior team members by sharing knowledge and providing guidance on technical challenges.
• Participate in the development and refinement of operational processes to improve service delivery.
• Engage in continuous learning to stay updated with evolving technologies and industry best practices.

What you'll need

• Minimum 3 years of experience in Genesys Cloud AI.
• Proficiency in Genesys Cloud AI.
• Strong problem-solving abilities with experience in incident and problem management within complex IT environments.
• Ability to create and manage Requests for Change and maintain comprehensive knowledge base documentation.
• Experience collaborating effectively with vendors and cross-functional teams to resolve technical issues.
• Familiarity with operational stability practices and service management frameworks.
• Excellent communication skills to facilitate clear and efficient information exchange.
• 15 years full time education.

Details

• Based at the Bengaluru office.