Technology Support Engineer

Overview

As a Technology Support Engineer, you will resolve incidents and problems across multiple business system components to ensure operational stability.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC).
• Update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Act as an SME, collaborate with and manage the team, and be responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for the immediate team and across multiple teams.
• Facilitate training sessions to enhance team knowledge and skills.
• Monitor and report on team performance metrics to ensure continuous improvement.

What you'll need

• Minimum 5 years of experience in Microsoft Intune.
• 15 years full time education.
• Proficiency in Microsoft Intune.
• Strong understanding of incident management processes and tools.
• Experience in creating and maintaining knowledge base articles.
• Familiarity with service management frameworks such as ITIL.
• Ability to analyze complex technical issues and provide effective solutions.

Nice to have

• Experience with Apple macOS Management.

Details

• Location: Gurugram office.