Technology Support Engineer

Overview

Technology Support Engineer role focused on resolving incidents and problems across business system components, ensuring operational stability, and leading Dynatrace observability engineering across applications, infrastructure and cloud platforms.

What you'll do

• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.
• Act as lead observability architect and SME across multiple teams or accounts; own observability strategy, standards and onboarding patterns.
• Drive cross application and platform level observability design.
• Own and govern integration of Dynatrace with ITSM tools to enable automated incident creation and enrichment.
• Drive production stability and resilience initiatives using observability insights, trend analysis and post incident learnings.
• Engage with stakeholders on alerting strategy, SLOs and reliability outcomes.
• Define and implement reusable observability patterns and best practices.
• Influence architectural decisions using observability insights and trends.
• Facilitate training, enablement and governance for Dynatrace adoption.
• Support automation and remediation initiatives aligned to SRE and AIOps models.
• Design and implement OpenTelemetry instrumentation across applications and services.
• Deploy and manage OpenTelemetry Collectors (agent and gateway modes).
• Configure telemetry pipelines for metrics, logs and traces.
• Monitor system performance and proactively identify areas for improvement.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.

What you'll need

• Must have: proficiency in Dynatrace APM.
• Minimum 7.5 years of experience in Dynatrace APM.
• 15 years full time education.
• Strong hands on expertise in Dynatrace Observability.
• Experience with OneAgent deployment and lifecycle management.
• Experience with management zones, tagging strategies and access models.
• Experience with dashboards, alerts and problem detection tuning.
• Solid understanding of metrics, logs and distributed tracing.
• Ability to tune Davis AI problem detection to reduce noise and improve signal quality.
• Experience with AI driven root cause analysis and noise reduction.
• Ability to analyze runtime system behavior and service dependencies.
• Understanding of capacity trends and system scalability from an observability perspective.
• Ability to document observability standards and participate in knowledge sharing sessions.
• Ability to design scalable telemetry pipelines with sampling, filtering and enrichment.
• Ability to analyze runtime behavior and service dependencies using traces and metrics.
• Experience integrating OTel telemetry with downstream observability tools.
• Strong analytical skills to troubleshoot complex technical issues.
• Familiarity with incident management and problem resolution processes.
• Ability to work collaboratively in a team-oriented environment.

Nice to have

• Dynatrace Associate Certification.
• Experience with Splunk and Datadog.
• Basic exposure to GenAI / Agentic AI concepts in IT operations.
• Ability to define and refine prompts or rules for automation and insights.
• Strong analytical skills to assess AI generated insights and operational readiness.

Details

• Based at the Bengaluru office.
• Expected to be an SME, collaborate with and manage the team, and be responsible for team decisions.