Telecom Specialist II

Overview

Frontline NOC Engineer (L3+) overseeing mission-critical server, cloud, and network environments in a 24/7 Network Operations Center.

What you'll do

• Supervise enterprise network infrastructure, servers, applications, and links via monitoring tools (e.g., Nagios, Zabbix, SolarWinds, Datadog, PRTG).
• Acknowledge alerts, perform initial analysis, create detailed incident tickets in platforms like ServiceNow or Jira, and assign proper priority levels.
• Apply established operational procedures to remediate complex L2/L3 infrastructure incidents, including hardware power cycles, port resets, WAN circuit instabilities, storage reclamation, and system service restorations.
• Route complex operational issues to subject matter experts, third-party providers (such as telecom carriers and equipment vendors), and key internal partners in accordance with established SLA response windows.
• Maintain accurate shift handover logs, document recurring issues, and update Standard Operating Procedures (SOPs).

What you'll need

• Strong grasp of OSI layers, TCP/IP suite, DNS, DHCP, VPN, VLANs, routing protocols (OSPF, BGP basics), and subnetting.
• Basic command-line troubleshooting skills in Linux/Unix and Windows Server environments.
• Familiarity with network diagnostic utilities (ping, traceroute, mtr, nslookup, tcpdump, netstat) and ticketing systems.
• Clear verbal and written English communication for cross-functional collaboration and stakeholder notifications during outages.
• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
• Bachelor's degree in Computer Science, Information Technology, Electronics & Telecommunications, or equivalent diploma.
• 5+ years of experience in a Network Operations Center, technical support, or IT helpdesk environment.
• Ability to perform office-related tasks, which may include prolonged sitting or standing, move within an office environment, use a computer, and communicate effectively.

Nice to have

• Cisco CCNA, CompTIA Network+, CompTIA Security+, or ITIL v4 Foundation certifications.

Details

• Location: Hyderabad, India.
• Entry Level role with 24/7 operations.
• Some weekend work may be required.
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.