Territory Manager

Overview

Manage the relationship between Shell and Retailer/Dealers at site level for a cluster of 15 to 20 sites, ensuring consistent delivery of Safe operations, Shell's Customer promises, and site profitability.

What you'll do

• Identify gaps in all aspects of site performance (including service and 'people') for the responsible geographical area and mandate.
• Advise or offer Retailer/Dealers Shell-recommended tools, processes and support to profitably deliver the Customer Commitment at the retail site and develop the business for mutual benefit.
• Maximize sales development potential while protecting Shell's interests, through coaching and motivating Retailer/Dealers.
• Manage and maintain positive Retailer/Dealer relationships, supporting them to achieve and maintain top class site performance, including counselling and performance management of underperforming sites/Retailers.
• Deliver Sales & Operations targets for the geographical area through regular reviews and appropriate action plans.
• Ensure Retailer/Dealers implement all areas of the Customer Commitment and comply with Site Operations/HSSE standards, contracts and manuals.
• Play a leading role in implementing the local retail strategy to secure the best possible network coverage while maximizing shareholder interests.
• Ensure Dealers' and retailers' actions do not damage Shell's reputation.
• Ensure retailers train and develop their staff and understand the importance of people in delivering the Customer Commitment.

What you'll need

• Extensive relevant experience.
• Selling and Negotiation.
• Channel Management.
• Applying Customer Value Proposition.
• Commercial & Economic Acumen.
• Managing Customer Experience.
• Retail Site Operations.
• Value Chain Understanding.

Nice to have

• Proven experience in delivering P&L roles: Topline, Margins, Cost, Losses.
• Eye for detail through setting high benchmarks on site operations, HSSE, housekeeping, grooming standards, training, evaluations.
• Ability to grow Site Incomes with equal focus on developing Partner (Retailer) capabilities in a rapidly growing network.
• Competent to lead and deliver the NFR aspirations from every site, with specific focus on driving a professional Convenience Retail business.
• High quality "Eye for Detail" in daily operations.
• Ability to be self-motivated, bringing energy and a positive attitude every day.
• Ability to passionately demonstrate the "People Make the Difference Real" spirit.

Details

• Location: Bangalore, India (Retail Office).
• Employment type: Regular.
• Experience level: Experienced Professionals.