Tooling & Automation Site Reliability Engineering (SRE), AVP

Overview

Design, develop and deliver engineering solution components that are reliable, maintainable and integrate into the overall solution. Lead Level 3 support, automation and production stability for Deutsche Bank's Tooling & Automation stack.

What you'll do

• Apply technical solutions to improve the stability of production environments.
• Resolve events and complex issues with awareness of overlapping technology areas.
• Take overall responsibility for the resolution of incidents and problems within the team, overseeing complex incidents.
• Ensure Analysts apply the right problem-solving techniques and processes.
• Partner with product development to incorporate business needs into product design.
• Identify where IT designs can be strengthened and provide value to the bank.
• Provide technical delivery governance on all related IT platforms and technical expertise for outage co-ordination.
• Embrace a Continuous Service Improvement approach to drive efficiencies and remove repetition.
• Provide Level 3 or advanced support for technical infrastructure components.
• Perform disaster recovery testing periodically in line with agreed service levels.
• Support release of changes into production and manage and improve operational run books and supporting documentation.

What you'll need

• Demonstrable experience upgrading, installing, configuring and supporting technologies in Deutsche Bank's Tooling & automation application stack, including SRE production specialist, automation, SQL, ITIL/ITSM, Nexthink Infinity, Power Platform and Power Automate, PowerShell scripting, GCP, GitHub and GitHub Actions, Ansible, DevOps and CI/CD.
• Demonstrable experience playing a leading role in a global Level 3 SRE, production support, automation role working within an ITIL framework.
• Experience supporting complex application and infrastructure domains.
• Experience with scripting languages such as PowerShell, Python, MSPL scripting, Java, etc.
• Working knowledge of standard tools (ServiceNow, Confluence, JIRA).
• Comfortable working in a team with diverse skills, locations and cultures across countries.
• Must be adaptable and quickly understand new technologies and emerging markets.
• Excellent communication skills, with the ability to listen, understand and present clear solutions.
• Proven track record in problem solving within a medium to large enterprise environment.
• Bachelor's degree from an accredited college or university with a concentration in IT or Computer Science related discipline (or equivalent diploma or technical faculty).
• Minimum of 10 years' experience as an engineer specializing in SRE, production support, ITIL, cloud technology, monitoring and automation.
• Proven ability to leverage AI tools to enhance productivity and optimise workflows, applying critical judgment to ensure responsible and ethical use of data and AI outputs.
• Operate within a team supporting the Global On-Call rota, facilitate weekend changes, and provide remote support where required.

Nice to have

• Technical skills: MS SQL administration; MS-SCORCH development background.
• Preferably hold SRE and ITIL certification.
• Financial services sector experience.

Details

• Location: Pune, India.
• Global On-Call rota participation, weekend changes and remote support where required.