Total Rewards Analyst

Overview

Accenture is hiring a Total Rewards Analyst to act as a subject matter expert for Compensation processes, supporting client business rules, compensation administration and annual compensation cycles.

What you'll do

• Act as a subject matter expert for Compensation processes, understanding client business rules and providing guidance on compensation structures, policy interpretation, regulatory compliance and best practices.
• Audit and ensure accurate and timely updates in HR systems and ticketing platforms, including Workday and ServiceNow, while maintaining appropriate process controls.
• Lead the resolution of complex employee inquiries and escalations related to compensation adjustments, eligibility requirements and compensation plan administration.
• Support and oversee annual compensation cycles, including merit increases, bonus payouts and equity grants, with focus on accuracy, consistency and fairness.
• Contribute to HRIS system enhancements, compensation policy updates and process automation initiatives.
• Develop and deliver training materials, process documentation and knowledge resources for HR teams and relevant stakeholders on Compensation processes.
• Acquire in-depth process knowledge and support team members in resolving process-related questions and complex Compensation cases.
• Maintain and validate process documentation and process controls, ensuring relevant documents are regularly updated and compliance requirements are followed.
• Perform Root Cause Analysis (RCA) on operational issues and recommend corrective actions to address current issues and strengthen future controls.
• Identify and propose process improvement opportunities that can reduce processing time, improve accuracy and enhance operational controls.
• Participate in Knowledge Transfer, internal initiatives and client/process-related initiatives, while building strong subject matter expertise.
• Understand, monitor and help improve existing performance metrics, including how operational performance is measured and reported.
• Support appropriate work allocation and day-to-day process delivery, ensuring operational requirements and service expectations are met.
• Support the Team Lead/Manager with daily statistics, reporting and MOS activities, ensuring relevant operational information is available for monitoring process performance.
• Provide team members with clear direction and understanding of responsibilities, while remaining available to resolve day-to-day process-related issues and queries.
• Act as a key process resource by providing Compensation subject matter support, particularly for complex cases, escalations and process-related questions.
• Conduct/support training needs analysis using quality reports and knowledge assessments, and assist in training team members on identified development areas.
• Establish and support effective quality control and audit mechanisms within the process to help ensure delivery against agreed SLAs and quality requirements.
• Support the training and development of HRO team members, sharing process knowledge and acquired Compensation skills to strengthen overall team capability.
• Ensure customer satisfaction by supporting accurate, timely and quality-focused Compensation service delivery and appropriate resolution of issues.
• Maintain security and confidentiality of client data and ensure established process controls and documentation requirements are consistently followed.
• Work with a reasonable degree of independence on increasingly complex problems, escalating issues when needed and applying appropriate judgement to day-to-day activities.
• Collaborate with peers, clients and Accenture management where applicable, with decisions primarily affecting own work and potentially the work of others.
• Operate as an individual contributor and/or oversee a small work effort or team, depending on the specific assignment and operational requirements.
• Support continuous improvement, knowledge transfer and process governance, helping strengthen accuracy, controls and overall Compensation service delivery.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Strong knowledge of Compensation processes, structures and policies, with the ability to interpret business rules and provide subject matter expertise on compensation-related activities.
• Hands-on knowledge of HRMS platforms such as SAP and Workday, along with experience working on case management/ticketing platforms such as ServiceNow.
• Relevant experience supporting annual compensation cycles, including merit increases, bonus payouts and equity grants, with a strong focus on accuracy and fairness.
• Ability to manage and resolve complex Compensation queries and escalations, including compensation adjustments, employee eligibility and plan administration.
• Strong understanding of process controls, compliance and documentation, including experience supporting audits and maintaining required process standards.
• Strong analytical and problem-solving skills, with experience performing root-cause analysis and identifying appropriate corrective and preventive actions.
• Ability to identify and drive process improvement and automation opportunities that improve operational efficiency, accuracy and process controls.
• Strong stakeholder communication and SME capability, with experience supporting knowledge transfer, training, documentation and resolution of complex team queries.
• Ability to support team reporting, SLAs, quality controls and audit mechanisms, while maintaining high standards of customer satisfaction and data confidentiality.

Details

• Location: Bengaluru.
• Candidate should be flexible to work in rotational night shifts within US hours.