User Experience Design Advisor - HIH - Evernorth

Overview

Drive enterprise-wide strategy for accessibility and digital ethics, guiding how these principles are applied to current and future innovations with a focus on AI-powered solutions, with a major emphasis on building enablement frameworks, tools and automation.

What you'll do

• Develop and maintain company-wide strategies for accessibility and digital ethics, with a strong focus on AI-driven experiences.
• Partner with leaders to define governance models, ethical principles, and measurable outcomes.
• Contribute to policies that support responsible, inclusive, and ethically grounded digital products.
• Serve as a subject matter expert in accessibility and digital ethics for product teams across the organization.
• Review product concepts, designs, and technical solutions to ensure accessibility compliance, inclusive design, fairness, transparency, and user trust.
• Provide guidance on the ethical use of data, automation, and AI in product development.
• Create self-service frameworks, toolkits, playbooks, and automated systems that scale accessibility and digital ethics practices.
• Support integration of automated checks into product development workflows.
• Identify opportunities to streamline delivery through reusable components and design system contributions.
• Lead training and enablement efforts that strengthen accessibility and digital ethics knowledge.
• Promote a culture of inclusion, responsibility, and thoughtful innovation.
• Serve as an internal and external thought leader in accessibility, digital ethics, and responsible AI.
• Shape and articulate a forward-looking vision for accessibility and digital ethics, including how emerging technologies such as AI will impact inclusive design and user trust.
• Represent the company publicly as a thought leader through speaking opportunities, in-person forums, industry events, and professional publications.
• Communicate complex accessibility and ethical concepts clearly to diverse audiences.

What you'll need

• Eleven or more years of experience in accessibility, inclusive design, digital ethics, responsible AI, compliance, or related fields.
• Deep knowledge of WCAG, assistive technologies, and relevant regulatory frameworks.
• Strong understanding of AI ethics topics, including fairness, bias mitigation, transparency, explainability, and harm reduction.
• Demonstrated success advising cross functional teams and influencing enterprise strategy.
• Experience designing or supporting tools, frameworks, or automated systems that scale practices across large organizations.
• Excellent communication skills that make complex topics actionable.

Nice to have

• Experience in a large-scale enterprise, healthcare, or regulated environments.
• Familiarity with product development, design systems, engineering workflows, or content strategy.
• Experience with accessibility audits, ethical risk assessments, or AI impact evaluations.
• Proficiency with automated testing tools and AI evaluation techniques.
• Recognized thought leadership or published work in accessibility, digital ethics, or responsible innovation.

Details

• Location: Hyderabad, India; hybrid work arrangement.
• Hours of work: 2:30 PM IST to 11:30 PM IST.