UX/Service Designer

Overview

Own the end-to-end UX design for native mobile customer journeys at Lloyds Technology Centre, Hyderabad, turning agreed product scope and customer needs into clear, accessible and implementation-ready experiences.

What you'll do

• Own the end-to-end UX design for native mobile customer journeys, turning agreed product scope and customer needs into clear, accessible and implementation-ready experiences.
• Define complete journeys from entry point to final outcome, covering the main flow, alternative paths, failure scenarios, security touchpoints, communications, exit states and recovery behaviour.
• Create low-fidelity wireframes to validate journey structure, flow, content hierarchy and business process before progressing to detailed visual design.
• Produce high-fidelity mobile designs and clickable prototypes in Figma, specifying components, typography, spacing, colour, platform patterns, final copy and expected interaction behaviour.
• Define the application information architecture and navigation model, including primary and secondary navigation, screen hierarchy, contextual navigation, back-button behaviour, notification entry points and logged-out versus authenticated states.
• Work closely with GmbH Product, the LTC Product Owner, Architecture, Engineering and QA during story refinement to resolve journey, design, feasibility and implementation questions before development starts.
• Specify identity and authentication experiences including registration, first login, credential creation, MFA, biometric enablement and login, device registration, lost or replacement devices, recovery, session expiry and step-up authentication.
• Design for German localisation and future internationalisation, considering string expansion, dates, decimals, currency, names, addresses, regulatory content, legal notices, dynamic font scaling and layout behaviour.
• Embed accessibility requirements into design specifications, including semantic hierarchy, screen-reader labels, focus order, touch targets, contrast, text resizing, error identification, input assistance, timeout handling and motion considerations.
• Define all relevant screen states, including loading, empty, success, partial success, validation, business and technical errors, timeout, lost connectivity, maintenance, expired authentication and unavailable backend services.
• Provide clear design handover material for engineering refinement and implementation, including behaviour notes, component usage, content, accessibility and acceptance expectations.
• Carry out design QA during development, comparing implemented journeys with approved designs and working with Engineering and QA to resolve experience gaps before release.

What you'll need

• Professional experience designing native mobile applications across Android and iOS, with a portfolio demonstrating complex end-to-end customer journeys rather than isolated screens.
• Strong proficiency in Figma, including wireframes, high-fidelity design, interactive prototypes, component libraries, variants and developer-ready design specifications.
• Practical knowledge of mobile interaction patterns, information architecture, navigation, responsive behaviour and platform conventions for Android and iOS.
• Experience translating product scope, customer needs, business rules and regulatory constraints into clear journey flows and detailed interaction specifications.
• Ability to define happy paths, alternative paths, errors, loading, empty, offline and recovery states so Engineering does not need to resolve design gaps during implementation.
• Strong understanding of inclusive design and mobile accessibility, with the ability to specify behaviour that Engineering can implement and QA can verify.
• Experience designing authentication and security-sensitive journeys such as MFA, biometrics, device registration, reauthentication, session expiry and account recovery.
• Experience designing for localisation and internationalisation, particularly layouts and content that must support German text, local formats and future languages or markets.
• Ability to collaborate effectively with Product, Product Owners, Architecture, Engineering and QA, and to participate actively in backlog refinement and delivery discussions.
• Clear written and verbal communication, with the ability to explain design decisions, document expected behaviour and manage feedback from multiple stakeholders.
• Design handover packs and design-QA findings aligned to engineering delivery waves.

Nice to have

• Experience designing digital banking, payments, account servicing, secure messaging or other regulated financial-services journeys.
• Knowledge of service design methods and current-to-target journey assessment.
• Experience working with mobile design systems and selecting or extending reusable components with Engineering.
• Understanding of API and data constraints and how backend availability affects customer journeys, screen states and recovery behaviour.
• Experience supporting agile delivery through Jira stories, refinement sessions, acceptance criteria and sprint-based design sequencing.
• Working knowledge of usability testing, customer research and evidence-led design iteration.
• Familiarity with Android and iOS accessibility capabilities and platform-specific interaction guidance.

Details

• Location: Hyderabad (Knowledge Park, Tower 2)
• Work mode: Hybrid
• Grade: E
• Experience required: 8 to 12 years
• Application end date: 05 December 2026