Virtualization Backup Engineer (German Speaker)

Overview

Virtualization Backup Engineer (German Speaker) providing technical customer support for Veeam Backup and Replication (VBR).

What you'll do

• Troubleshoot and analyze issues, including log file investigation.
• Serve as a technical focal point for interactions with fellow IT professionals.
• Own customer problems end-to-end from support case to resolution.
• Investigate issues in Veeam and in third-party components from Microsoft and VMware (e.g., known vs unknown, defect vs misconfiguration).
• Implement break/fix corrections and educate customers on process and interaction.
• Document customer interactions accurately in the CRM tool within SLA.

What you'll need

• Fluent English and German (reading/writing/speaking).
• Advanced user or administrative level with Windows Server 2016/2019/2022/2025.
• Advanced user or administrative level with Windows 10/11.
• Practical knowledge of TCP/IP and networking configuration/troubleshooting (NAT, ports, DHCP, DNS).
• Ability to quickly learn, understand, and explain technical information.
• Ability and desire to take ownership of client issues through resolution.
• Excellent time management and ability to work in a fast-paced environment.

Details

• Role is associated with remote work per tags (#LI-REMOTE).
• Applicants permanently located outside Poland may be declined for this position.