Voice of Customer Researcher (IC Role)

Overview

Voice of Customer Researcher (IC Role) where you lead user research end-to-end and turn customer insights into decisions across teams.

What you'll do

• Own research scoping, cohort definition, sample sizing, outreach plans, and questionnaire design.
• Moderate user interviews by probing well, staying neutral, and extracting the real answers.
• Synthesize insights by analyzing surveys and data and driving actionable findings.
• Present results by aligning stakeholders, sharing findings, and publishing a repository of past research.
• Use multiple research methods including data analysis, surveys, and interviews.
• Partner with success, product, and sales teams to apply user insights to decisions.

What you'll need

• 6 to 10 years of experience in user research and insight synthesis.
• Experience in CX, UX, or UI research, preferably for consumer companies.
• Comfort with research methods including data, surveys, and interviews.
• Strong communication skills to manage stakeholders across functions.
• Background at customer research agencies or user-first customer organizations (examples listed).

Details

• Location: Bengaluru.