Workday Specialist - Functional

Overview

The Workday Functional Support Specialist is part of the Digital HR (DHR) team and serves as a primary point of contact for Workday users across the organization, providing functional support, troubleshooting, data integrity, configuration support, and reporting.

What you'll do

• Provide day-to-day functional support for Workday users and stakeholders.
• Investigate, troubleshoot, and resolve system-related issues in a timely manner.
• Escalate complex issues appropriately and coordinate with internal teams for resolution.
• Serve as a trusted support partner for business users across Workday modules.
• Maintain and monitor data integrity within Workday through regular audits and validations.
• Identify and resolve data discrepancies and system inconsistencies.
• Perform data imports, exports, and mass data updates using approved tools and processes.
• Ensure compliance with data governance, security, and privacy standards.
• Create, modify, and maintain Workday reports and dashboards.
• Develop reporting solutions that provide meaningful workforce insights and support business decision-making.
• Assist stakeholders with report requirements and data analysis needs.
• Support functional configuration activities across Workday HCM modules, including Core HCM, Talent Management, Recruiting, and Compensation.
• Assist with business process definitions, condition rules, and calculated fields.
• Support ongoing system enhancement initiatives and process optimization efforts.
• Develop and maintain user guides, knowledge articles, and training materials.
• Assist with user training sessions and promote best practices across the organization.
• Support change management and adoption initiatives.
• Partner with HR, IT, Finance, and other functional teams to ensure effective Workday operations.
• Support integrations, process improvements, and ongoing system enhancements.
• Collaborate with stakeholders to identify opportunities to improve user experience and operational efficiency.

What you'll need

• Bachelor's degree in human resources, Information Systems, Business Administration, or a related field.
• 1-3 years or 3-5 years of experience supporting Workday HCM environments.
• Experience supporting one or more Workday modules, including Core HCM, Talent Management, Recruiting, and Compensation.
• Good understanding of Workday business processes and security concepts.
• Familiarity with configuration activities, including Business Process Definitions, Condition Rules, and Calculated Fields.
• Experience with Workday data management tools such as EIB and Object Transporter.
• Working knowledge of Workday reporting and dashboard development.
• Strong analytical and problem-solving skills with an ability to perform root-cause analysis.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and collaboration skills.
• Demonstrated ability to work effectively within cross-functional teams.

Nice to have

• Workday HCM Certification and/or formal Workday training.
• Experience building Workday reports and dashboards.
• Exposure to HR data analytics and workforce reporting.
• Lean Six Sigma certification or knowledge is considered an advantage.