Workforce Administration Specialist - APAC

Overview

Iron Mountain is seeking a detail-oriented Workforce Administration Specialist to join its Human Resources Operations team, safeguarding HR data integrity and managing the end-to-end employee lifecycle for a global workforce.

What you'll do

• Manage all employee lifecycle events including onboarding, transfers, promotions, and terminations accurately within established SLAs.
• Serve as the primary administrator for employee records across Workday and ServiceNow, conducting regular audits to ensure 100% data accuracy.
• Resolve escalated Tier-2 HR inquiries via ServiceNow while guiding employees and managers through HR self-service tools and internal policies.
• Utilize script-based automation and AI auditing tools to identify data anomalies.
• Partner with HR Tech teams to map manual processes for automation.

What you'll need

• 3+ years of experience in HR workforce administration, HR operations, or shared services.
• Strong knowledge of enterprise HRIS platforms, specifically Workday and ServiceNow.
• Proven ability in HR data auditing, process mapping, and managing confidential employee records in compliance with regional labor laws.
• Demonstrated problem-solving skills with a strong focus on data accuracy and continuous operational improvement.

Details

• Location: Mumbai, India (Unit 1401, 14th Floor, Tower 3, One International Center).