Workplace Experience Associate

Overview

Deliver an exceptional workplace experience for Equinix customers and visitors at a single site (Hub, Club or Ramp), creating a welcoming, professional environment and a sense of community.

What you'll do

• Maintain a consistently positive, pleasant and helpful demeanor and remain calm under pressure.
• Foster positive relationships with team members, vendors, and stakeholders.
• Take initiative to identify potential issues or areas for improvement and implement proactive solutions.
• Resolve issues and have difficult conversations discreetly, achieving a positive outcome.
• Model Equinix's culture and values, encouraging inclusivity, wellness and sustainability.
• Oversee breakfast/lunch catering and events, including budget ownership, menu planning and food service quality control; manage Hive (Pantry) services with full ownership.
• Develop and execute internal communication strategies and foster employee engagement across channels.
• Act as a conduit for interdepartmental communication and coordinate office-wide events and meetings.
• Create engaging communications for office events using Outlook, Viva Engage, and Office Raven tools.
• Own onsite event planning and execution, and manage event logistics and budgets.
• Create marketing materials and promotional efforts to generate excitement for events.
• Oversee event vendor selection, onboarding, and performance evaluation; ensure compliance with vendor contracts and service level agreements.
• Manage procurement processes efficiently, optimizing cost-effectiveness and quality.
• Provide surprise-and-delight opportunities and activities that build an office community.
• Make customer safety your first priority; know and implement emergency response plans and follow the escalation process.
• Serve as an emergency point of contact out of hours when the only person on site.
• Plan, coordinate, set up and clear on-site CRE-led or supported events.
• Schedule and manage meeting rooms, including equipment, supplies and catering for All Hands events.
• Receive deliveries of external and inter-office mail and support employees with mail and shipping requirements.
• Direct vendors, service providers and Corporate Real Estate (CREW) to ensure excellent coordination.
• Maintain awareness of office security issues and escalate concerns to the local CRE metro lead, building security and the risk management team.
• Assist with the office ticketing system, following up on status and routing tickets to the correct team.
• Answer customer questions on building wayfinding, policies, procedures and etiquette; support new hires with CRE services and warm hand-offs to other teams such as IT.

What you'll need

• Bachelor's degree in Hotel Management or a related field (listed as preferred in the source; see Nice to have).
• 5+ years of relevant experience in corporate events, hospitality, and workplace experience.
• Proven expertise in end-to-end corporate event management, from conceptualization and planning to execution and closure.
• Hands-on experience in vendor management, F&B services, hospitality operations, and event logistics.
• Experience in budget planning, cost management, and vendor negotiations.
• Strong stakeholder management, communication, and interpersonal skills.
• Ability to independently manage multiple events and initiatives with minimal supervision.
• Strong organizational, problem-solving, and multitasking skills with attention to detail.
• Service-oriented mindset with a focus on employee experience and operational excellence.

Details

• Location: Bangalore Office BLS2.
• This posting is for a backfill position.