YouTube Community Specialist - Online Education

Overview

Support Study.com's YouTube community engagement strategy by building meaningful conversations, responding to viewer questions, and sharing helpful educational information across handled YouTube channels. This is a fully remote, online contractor position.

What you'll do

• Participate in relevant YouTube discussions by sharing helpful insights, asking thoughtful questions, and contributing meaningful responses that encourage constructive conversations.
• Respond to viewer questions, feedback, and existing comment threads with relevant and informative answers.
• Follow weekly video priorities and communication guidelines established by the Channel Manager.
• Identify recurring viewer questions, emerging discussion topics, audience concerns, and opportunities for additional engagement or future content.
• Flag promotional/competitor mentions, misinformation, sensitive discussions, and potentially inappropriate comments to the Channel Manager for review.
• Follow YouTube's Community Guidelines and company policies.

What you'll need

• Strong written English communication skills, with the ability to write naturally, clearly, and conversationally.
• Familiarity with YouTube's community features, comment sections, and general platform practices.
• Experience in social media engagement and online community management.
• Ability to communicate educational topics in an approachable and easy-to-understand manner.
• Familiarity with, or willingness to learn, U.S. degree-transfer topics, including CLEP, DSST, credit-by-exam, competency-based education programs, and TOEFL test preparation.
• High attention to detail and the ability to follow engagement schedules, content guidelines, and brand messaging standards.
• Comfortable working independently in a remote environment with asynchronous communication and activity reporting.
• Good judgment when handling sensitive conversations, negative feedback, and questions requiring escalation.
• Ability to represent a brand accurately and professionally without misrepresenting company policies, accreditation, or educational outcomes.

Nice to have

• Prior social/community account management.

Details

• Location: Remote, India.
• Fully remote, online contractor position.
• Paid hourly, with a cap of 10 hours per week.
• Payments twice a month with automated invoicing.
• Applications are approved and contracts sent on Wednesdays; contract must be signed within a 5-day signing window.