Account Manager

Overview

Serve as a trusted partner to StarRez customers, owning full-cycle account growth from lead generation and product demonstration through deal closure, with a focus on relationship-building, consultative selling and customer success.

What you'll do

• Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline and achieving revenue goals
• Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, aligning StarRez solutions to their unique goals and needs
• Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation and deal closure
• Collaborate cross-functionally with product, services and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses
• Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy and community engagement
• Maintain accurate records of customer interactions, deal stages and forecasts using Salesforce, Gong and related sales tools
• Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption and identifying ongoing customer success opportunities

What you'll need

• 5+ years of experience in a higher education housing leadership role
• Experience utilizing StarRez (or similar) software to improve operations

Nice to have

• Bachelor's degree
• Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management
• Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community, with the ability to translate that into strategic solution positioning
• Demonstrated ability to build trusted relationships, influence stakeholders at all levels and negotiate agreements
• Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions

Details

• Work location: Remote (US), with a strong preference for candidates based in Central or Eastern Time Zones
• Travel: approximately 50% (estimate; may vary based on business needs)
• Compensation: base salary plus commission-based bonuses; expected total annual compensation of $165K USD when meeting 100% of goals
• Reports to the Manager, Sales