Account Manager, TMT

Overview

Account Manager, Corporate, responsible for developing relationships with customers and key stakeholders to retain and grow the customer base within a Tech, Media & Telecom (TMT) book of business.

What you'll do

• Serve as the main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions.
• Maximize retention rate across the book of business.
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals.
• Identify revenue at risk in order to best position the company to prevent churn.
• Forecast retention rates.
• Collaborate with Account Executives to identify growth opportunities within the book of business.
• Understand the business, roles, responsibilities, projects, and performance metrics of clients in order to communicate with users and decision makers, identify white space, and partner with the AE on messaging to prospective users.
• Cultivate relationships with users and key stakeholders so AlphaSense is viewed as a business partner rather than a vendor.
• Hold Business Reviews with key stakeholders.
• Conduct consistent proactive outreach with material and information relevant to the user base.
• Serve as the physical presence within each client (floor walks, lunch and learns, etc.).
• Serve as advocate for AlphaSense to the client and advocate for the client within AlphaSense.
• Acquire value stories and product feedback from clients and circulate internally to assist product development, marketing, and sales efforts.

What you'll need

• At least three years of experience in an account management role where you owned retention and growth for an existing book of business.
• Experience carrying renewal and expansion targets for client accounts managed after the initial sale.
• Demonstrated success managing and growing relationships with Fortune 1000 clients.
• Ability to develop rapport quickly with new people.
• Strong internal and external relationship management, business acumen, and commitment to effective processes and tactics.
• Understanding of best practices for client engagement within a SaaS environment.
• Commitment to grit, work ethic, initiative, and enthusiasm.
• Exceptional oral, written, and presentation skills, with the ability to distill complex issues into simple terms for audiences from Analyst to C-level executive.
• Intellectual curiosity with the ability to learn and adapt quickly.

Details

• Location: US Remote.
• Reports to: Director, Account Management.
• Base compensation range: $100,000 to $120,000 USD, with possible performance-based bonus, equity, and benefits.
• Prior experience in the listed industries is not required.