Account Manager, Life Sciences

Overview

Account Manager, Corporate (Life Sciences & Healthcare book of business) responsible for retaining and growing AlphaSense's Corporate client base as the main point of contact for inbound queries, outbound engagement, relationship updates and renewal discussions.

What you'll do

• Maximize retention rate across the book of business.
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals.
• Identify revenue at risk in order to best position the company to prevent churn.
• Forecast retention rates.
• Collaborate with Account Executives to identify growth opportunities within the book of business.
• Understand the business, roles, responsibilities, projects and performance metrics of clients in order to communicate with users and decision makers, identify white space, and partner with AEs on compelling messaging to prospective users.
• Cultivate relationships with users and key stakeholders so AlphaSense is viewed as a business partner rather than a vendor.
• Hold Business Reviews with key stakeholders.
• Conduct consistent proactive outreach with material and information relevant to the user base.
• Serve as the physical presence within each client (floor walks, lunch and learns, etc.).
• Serve as advocate for AlphaSense to the client, and client advocate within AlphaSense.
• Acquire value stories and product feedback from clients and circulate internally to assist product development, marketing and sales efforts.

What you'll need

• At least three years of experience in an account management role where you owned retention and growth for an existing book of business.
• Experience carrying renewal and expansion targets for client accounts managed after the initial sale.
• Demonstrated success managing and growing relationships within Fortune 1000 clients.
• Ability to develop rapport quickly with new people.
• Strong business acumen and commitment to effective processes and tactics, with internal and external relationship management skills.
• Intellectual curiosity with the ability to learn and adapt quickly.
• Understanding of best practices for client engagement within a SaaS environment.
• Grit, work ethic, initiative, enthusiasm and commitment, setting an example for peers.
• Exceptional oral, written and presentation skills, able to engage anyone from an Analyst to a C-level executive and distill complex issues into simple terms.

Nice to have

• Prior experience in the Life Sciences & Healthcare industry is not required; industry knowledge can be built on the job.

Details

• Location: US Remote.
• Reports to: Director, Account Management.
• Base compensation range: $100,000 to $120,000 USD; may also be offered a performance-based bonus, equity and a benefits program.