Account Manager, Consulting & Professional Services

Overview

Account Manager on the Corporates & Consulting Account Management team, responsible for developing relationships with customers and key stakeholders to retain and grow a book of business for AlphaSense's market intelligence platform.

What you'll do

• Maximize retention rate across the book of business.
• Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals.
• Identify revenue at risk in order to best position the company to prevent churn.
• Forecast retention rates.
• Collaborate with Account Executives to identify growth opportunities within the book of business.
• Understand the business, roles, responsibilities, projects, performance metrics, etc. within the client base to communicate with users and decision makers, identify white space, and partner with AEs on compelling messaging to prospective users.
• Cultivate relationships with users and key stakeholders so AlphaSense is viewed as a business partner rather than vendor.
• Hold Business Reviews with key stakeholders.
• Conduct consistent proactive outreach with material and information relevant to the user base.
• Serve as the physical presence within each client (floor walks, lunch and learns, etc.).
• Serve as advocate for AlphaSense to the client, and client advocate within AlphaSense.
• Acquire value stories and product feedback from clients and circulate internally to assist product development, marketing and sales efforts.

What you'll need

• At least three years of experience in an account management role where you owned retention and growth for an existing book of business.
• Experience carrying renewal and expansion targets for client accounts managed after the initial sale.
• Demonstrated success managing and growing relationships within Fortune 1000 clients.
• Ability to develop instant rapport with new people.
• Strong internal and external relationship management, business acumen, and commitment to effective processes and tactics.
• Understanding of best practices for client engagement within a SaaS environment.
• Grit, work ethic, initiative, enthusiasm and commitment amongst peers.
• Exceptional oral, written and presentation skills, able to distill and explain complex issues in simple terms for audiences from Analyst to C-level executive.
• Intellectual curiosity with the ability to learn and adapt quickly.

Details

• Location: US Remote.
• Reports to: Director, Account Management.
• Prior experience in any of the listed industries is not required; industry knowledge can be built on the job.