Strategic Analytics Account Manager

Overview

The Analytics Specialist owns the success and growth of a dedicated portfolio of Guidewire Analytics clients, combining customer success, analytics expertise and commercial account ownership to turn Guidewire's data and analytics capabilities into business value.

What you'll do

• Own the client portfolio across the full lifecycle, from onboarding and adoption through value realisation, renewal and expansion.
• Maintain a clear view of client objectives, usage, account health, risks and opportunities.
• Understand the decisions, workflows and business problems clients are trying to improve and identify how Guidewire's data and analytics capabilities can help.
• Translate sometimes ambiguous requirements into practical use cases and support clients in embedding these capabilities into their processes.
• Manage renewal readiness and proactively identify retention risks, working with clients and internal teams to address them.
• Partner with Sales and Portfolio Leaders to identify and develop credible expansion and cross-sell opportunities.
• Build trusted relationships across business, technical and executive stakeholders, identify decision-makers and champions, and manage challenging conversations.
• Bring together Product, Sales, Support, Professional Services and other specialists to resolve issues and advance client objectives.
• Represent client needs internally, communicate product gaps and emerging requirements.
• Develop knowledge of Guidewire's Analytics portfolio and relevant data and risk domains, and share successful use cases and best practices across the client portfolio.

What you'll need

• Five or more years in customer success, consulting, sales, account management or a similar client-facing role, with experience owning complex client relationships and commercial outcomes.
• Experience working with data, analytics or technology solutions and an ability to understand how data can be applied to business decisions.
• Ability to ask the right questions, structure complex or unclear problems and turn business requirements into actionable solutions.
• Comfortable discussing APIs, datasets, integrations, analytical models and dashboards without needing to be a software engineer or data scientist.
• Able to recognise client risk and growth opportunities, balance client and commercial priorities and navigate renewal, usage and expansion conversations.
• Comfortable operating in a fast-moving environment where products, processes and requirements continue to evolve, and able to make pragmatic decisions with incomplete information.
• Able to build credibility with senior, business and technical stakeholders and mobilise people across teams without direct authority.
• Curious and able to quickly build knowledge of new products, datasets, technologies and use cases.

Nice to have

• Experience with weather, natural hazard, property, geospatial, environmental or other risk-related data.
• P&C insurance experience.
• Familiarity with the use of data in risk selection, pricing, underwriting or claims.

Details

• Location: United States, remote.
• Employment type: full-time.
• US base salary range: $114,000 - $192,000, depending on experience, skills, education, training, and location.
• The role requires travel to client locations, Guidewire offices and industry events as appropriate.