Customer Account Manager

Overview

Customer Account Manager responsible for driving revenue growth by building and managing strategic accounts and long-term client relationships, with a strong focus on new business development as well as up-selling and cross-selling to existing clients.

What you'll do

• Drive revenue growth by building and managing strategic accounts and long-term client relationships, with a strong focus on new business development.
• Up-sell and cross-sell to existing clients through solution selling, account planning, prospecting to identify high-quality clients, and qualifying and developing assigned accounts.
• Implement sales tactics to achieve corporate revenue and profit goals aligned with Redwood's expansion strategy.
• Grow businesses with new and existing key customers, maintaining long-term relationships and maximizing cross-sales opportunities.
• Develop an in-depth understanding of the client's business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
• Position Redwood as a business partner addressing client goals within Digital, Business & Technology transformation areas, using a consultative and value-driven selling approach.
• Foster strong relationships with key client stakeholders, identifying, engaging and maintaining conversations that generate and drive deals through the sales process.
• Demonstrate executive presence, networking and relationship-building skills with top management of organizations at multiple levels to generate new opportunities.
• Create proposals, negotiate deals, and maintain an accurate pipeline of deals and an up-to-date reporting dashboard.
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.).
• Help identify and manage risks within client engagements, and solve conflicts by coordinating actions across multiple stakeholders and departments as needed.
• Be a reliable individual contributor and a great team player with a strong work ethic and openness to diversity.
• Leverage C-level and top-management relationship-building skills to generate strong sales results from existing networks.

What you'll need

• 3+ years of experience in Business-to-Business and software sales.
• Proven track record in Account Management.
• Initiative, business acumen, confidence, and a competitive attitude.
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives.
• Strong interpersonal skills, including verbal and written communication.
• Ability to handle complex and dynamic requirements and deadlines with minimal impact on job responsibilities.

Details

• Work mode: Remote, United States.