Accounting Associate - OTC(Billing/Collections) US Shift

Overview

Responsible for accounts receivable processes including sales invoice generation and processing, booking incoming payments, customer account reconciliation, collections, dunning and dispute management, and acting as a key user for OTC tasks.

What you'll do

• Perform customer analysis on trending, payments, disputes and on-account items, and proactively drive collections using this information.
• Coordinate with cash applications, invoicing, dispute, D&D and sales teams on pending actions to ensure timely resolution of customer issues.
• Execute outbound telephone calls and other customer contact, logging customer queries, requests and disputes.
• Communicate with stakeholders and customers via email, telephone and video conference.
• Highlight risks on customer accounts and proactively have action plans to mitigate them.
• Reconcile customer accounts.
• Follow up with customers regarding past-due payments.
• Update client billing information.
• Generate and process billing invoices.
• Perform timely self-assessment for OTC controls and ensure 100% control effectiveness.
• Maintain documentation for compliance reporting and audits.
• Perform revenue analysis by customer, by service and by volume mix.
• Post tax entries on collections.
• Support MDM by creating new customers.
• Train and coach new team members.
• Participate in and support testing and implementation of improvement initiatives.
• Provide first-level support for technical and functional issues raised by end users.

What you'll need

• 1-4 years of Accounts Receivable experience (JL2).
• Good knowledge of the end-to-end AR process and procedures.
• Good knowledge of MS Office, including Word and Excel.
• Familiarity with MS Outlook and the internet.
• Good communication skills.
• Confident and team player.

Nice to have

• Bachelor's degree in accounting or finance.
• Prior experience working on the IFS system.

Details

• Location: Pune, India (Weikfield IT, CITI Infopark).
• US shift.