Ad Operations Executive

Overview

A 100% backend, non-voice role supporting LinkedIn advertising operations across Marketing Solutions (LMS), Talent Solutions (LTS), and Agency Support (LAS), covering campaign setup, optimization, reporting, CRM case management and billing updates.

What you'll do

• Manage incoming requests exclusively through CRM tools; no voice or phone communication.
• Own cases end-to-end: intake, execution, QA, and closure.
• Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
• Generate Excel and PowerPoint reports, ensuring adherence to LinkedIn-approved templates.
• Meet performance metrics including SLA, IRT, Utilization, Quality, and Shrinkage.
• Participate in training, coaching, and process improvement initiatives.
• Communicate updates through CRM, case chatter, or email only.

What you'll need

• Graduate / post-graduate in any discipline (undergraduates with relevant experience can be considered).
• 1 year of experience in media operations, ad operations, or campaign management.
• Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising platforms.
• Proficiency in LinkedIn Campaign Manager Tool (CMT), Merlin, and Campaign IQ (CIQ).
• Ability to interpret campaign data, identify trends, and generate actionable insights.
• Proficiency in Zendesk, Salesforce, or Microsoft Dynamics for case management and reporting.
• Advanced Excel and PowerPoint skills to create reports, dashboards, and presentations.
• Strong attention to detail, data accuracy, and adherence to SLA, IRT, and quality standards.
• Ability to troubleshoot issues, validate information, and escalate complex cases when needed.
• Ability to work effectively with Sales, Program Managers, and internal cross-functional teams.
• Excellent written communication skills.
• Comfortable working in a backend, non-voice operations role.
• Ability to work in SLA-driven, high-volume environments across global shifts.

Nice to have

• Familiarity with other digital platforms (Google Ads; Facebook Ads Manager is a plus).
• Continuous learning: staying updated on LinkedIn advertising operations, tools, and best practices.

Details

• Location: Bangalore, India.
• Shift coverage: Rotational shift.