ADM Support Analyst

Overview

Support clients using Addepar's Alternatives Data Management (ADM) solution post-implementation by answering questions, resolving issues, and providing accurate guidance across ADM functionality.

What you'll do

• Identify, respond to, and resolve issues and questions raised by ADM clients, providing timely and accurate support.
• Work in complex alternative investment data sets to identify and resolve data and calculation discrepancies.
• Evaluate the criticality of client issues and collaborate with other internal ADM teams, including Collections and Operations, to drive resolution.
• Conduct root-cause analysis in partnership with Engineering and Data teams to resolve issues.
• Help clients leverage the ADM platform through functional and conceptual instruction.
• Prioritise and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line.
• Contribute to improving team processes and documentation as the team scales and delivers on ADM.
• Develop deep expertise in Addepar's ADM solution and the broader alternative investments landscape.

What you'll need

• Bachelor's Degree in Finance, Economics, Mathematics, or equivalent experience.
• 1+ years of relevant experience in a client-facing role, ideally within financial services or investment management.
• Strong communication, organisational, and time-management skills.
• Proficiency in maths and comfort working in complex data sets.
• Passion for problem-solving and continuous learning.
• Passion for technology and finance.

Nice to have

• Previous experience in investment management, particularly alternative investments.
• Familiarity with alternative investment data and its operational nuances.
• Experience using or supporting the Addepar platform.

Details

• Location: Pune, India.
• Working schedule: 6:30 PM to 3:30 AM IST, US business days.
• Applicants must have legal authorization to work in the country where this role is based on the first day of employment.
• Visa sponsorship is not available for this position.