Customer Intelligence Analyst

Overview

Customer Intelligence Analyst who combines customer feedback, product usage, operational signals, UX research, and validation findings into actionable insights that support product decisions and customer outcomes.

What you'll do

• Connect customer and product data into unified intelligence views.
• Design and maintain taxonomies, classifications, and information structures.
• Extract, clean, combine, and analyze data from multiple systems and sources.
• Identify trends, experience gaps, adoption challenges, and workflow opportunities.
• Translate complex findings into recommendations for business and technical stakeholders.
• Partner with Product, UX, Engineering, Customer Success, and Validation teams.
• Contribute to post-release analysis and ongoing customer experience monitoring.

What you'll need

• 4+ years of experience in analytics, customer intelligence, product intelligence, business analysis, research operations, product operations, or a related field.
• Strong SQL skills for querying and analyzing data.
• Experience using Python for data analysis, transformation, or automation.
• Experience analyzing structured and semi-structured data from multiple sources.
• Ability to create structure from ambiguous or incomplete information.
• Experience presenting findings to cross-functional stakeholders.
• Ability to independently investigate complex qualitative and quantitative questions.

Nice to have

• Experience with Google Analytics, BigQuery, Gong, New Relic, Salesforce, ServiceNow, or similar platforms.
• Experience with customer, product, or business intelligence initiatives.
• Experience creating taxonomies, metadata models, knowledge structures, or information architectures.
• Experience supporting AI, search, retrieval, or knowledge-management initiatives.
• Enterprise SaaS experience.

Details

• Remote role in India; Bengaluru East, Karnataka, India is also listed.
• Expected to work across time zones.
• Eligible for bonus as part of the total compensation package.