Administrative Assistant-11

Overview

Entry-level administrative support role providing customer service to external and internal stakeholders across Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS and Billing.

What you'll do

• Provide comprehensive customer service support to external and internal stakeholders, including Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS and Billing, and any future commercial and support functions.
• Maintain positive customer relations and resolve inquiries, exceptions, complaints and claims fairly and effectively in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Formulate improvement plans based on customer survey feedback.
• Offer customer service support through calls, emails, SMS and chats.
• Process back-office activities and monitor the resolution process of customer cases.
• Document incoming customer concerns and conduct thorough investigations until the case is resolved.
• Provide administrative or technical support to ensure effective on-going operations.
• Apply knowledge of established processes and procedures to execute with excellence.
• Apply foundational skills to perform routine, clearly defined administrative tasks.
• Impact the accuracy of own work.

Details

• Work is guided and reviewed by a more experienced colleague.
• Entry level to an administrative support career progression.
• Employee type: Permanent.
• Location: Pune III, Global Business Services (GBS), India.