Administrative Assistant

Overview

Entry-level Expense Support Associate on the Expense Support and Solutions team in Finance, helping associates prepare and submit accurate expense reports, resolve routine Concur questions, and complete related support work.

What you'll do

• Support associates with preparing and submitting expense reports in SAP Concur.
• Help confirm that reports include required receipts, business purposes, cost centers, expense types, and other supporting information.
• Review submissions for completeness and follow up with associates when information is missing or needs clarification.
• Assist with corporate card transaction questions and help associates understand the steps needed to reconcile charges.
• Support invoice processing by entering or reviewing information and routing invoices through the appropriate workflow.
• Track open requests and follow up to help resolve items within established timelines.
• Provide professional, helpful service to associates and partner teams, including Sales, Finance, and other business areas.
• Follow company expense, corporate card, and confidentiality requirements.
• Use team procedures and reference materials to complete work consistently; identify when an issue needs to be escalated.
• Help maintain process documentation and suggest practical improvements that may reduce delays or rework.
• Support other Expense Support and Solutions activities as needed.

What you'll need

• High school diploma or equivalent.
• Strong attention to detail and commitment to accurate work.
• Organized and able to manage assigned tasks, follow up, and meet deadlines.
• Clear, professional written and verbal communication skills.
• Comfortable asking questions, learning new procedures, and escalating issues when needed.
• Able to work independently on routine tasks while contributing as part of a collaborative team.
• Demonstrates discretion when handling confidential or financial information.
• Interested in learning expense processes, company policies, and Finance operations.
• Basic proficiency with Microsoft Outlook, Word, and Excel.
• Comfortable learning SAP Concur Expense and Invoice, Microsoft Teams, SharePoint, and other business applications.
• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management.
• Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines.
• Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team player, able to be independently effective and exude initiative and a sense of urgency.
• Customer-focused, action-oriented, results-driven.
• Forward-looking thinker who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.

Nice to have

• 1–2 years of professional experience in customer service, operations, accounting support, or an administrative role.
• College coursework or a degree in business, finance, or a related field.
• Experience with Concur or expense processing.

Details

• Location: Goregaon (East), Mumbai.
• Shift: India Standard (India); the Mumbai office operates with varying shifts to support collaboration across global time zones.
• Reporting to: Senior Analyst, Administrative Services.