Specialist - Insurance Operations

Overview

Quality Review Analyst role in Marsh's Quality Assurance team within risk, reinsurance and capital, conducting detailed quality assessments of insurance operations processes to ensure accuracy, compliance and client satisfaction.

What you'll do

• Perform quality reviews of transactions across insurance operations functions (placement, proof of insurance, surplus lines, contract review and policy admin).
• Apply standardized scoring rubrics to evaluate process compliance, data accuracy, and client outcomes.
• Document findings with clear narratives, evidence, and recommended corrective actions.
• Escalate high-risk issues to Supervisors and Program Manager; track remediation progress.
• Analyze trends and contribute to root cause analyses and action plans.
• Support calibration activities with peers to maintain consistent scoring.
• Assist with training needs, knowledge base updates, and onboarding materials.
• Maintain accurate QA records, reports, and dashboards; ensure data integrity and privacy.
• Collaborate with Operations and Compliance to drive improvements and share best practices.

What you'll need

• Bachelor's degree in business, Communications, Finance, or a related field; relevant experience may substitute.
• 1–3 years of QA or process-review experience in insurance or financial services.
• Strong attention to detail, analytical mindset, and ability to interpret policies and procedures.
• Proficiency with MS Office.
• Excellent written and verbal communication skills.

Nice to have

• Familiarity with QA tools, data visualization, or case management systems.
• Experience with basic data analysis and creating concise QA reports.
• Knowledge of insurance product life cycles and regulatory considerations.
• Demonstrated ability to work with cross-functional teams.

Details

• Based in Mumbai; hybrid role requiring at least three days per week in the office.
• Should be comfortable working 6:30pm – 3:30am.