Contract Coordinator

Overview

Provide day-to-day operational support across the contract lifecycle, from intake and e-signature coordination through repository completion and access control, within the CLM COE / Contract Operations team.

What you'll do

• Monitor contract requests received through shared mailboxes, Evisort and other approved intake channels.
• Review submissions for completeness and identify missing information, incorrect templates, missing vendor details, incomplete documents or unclear signing requirements.
• Confirm the relevant business function, contract type, entity, region, confidentiality requirements and required signers.
• Validate that requests are ready for signature processing and return items requiring correction to the requestor.
• Maintain accurate request status, activity notes and supporting documentation in the approved workflow.
• Prepare and configure DocuSign envelopes using approved templates and procedures, including signers, witnesses, copy recipients, signing order and required fields.
• Route contracts to the correct individuals and monitor envelopes from initiation through completion.
• Track the standard 28-day envelope validity period and initiate extensions per the approved process when signatures remain outstanding.
• Manage reminders, resends, recalls and re-issuance for failed, expired, amended or incorrectly routed envelopes.
• Identify partially signed, aged or incorrectly routed contracts and coordinate corrective action.
• Investigate delivery failures, technical issues and signer-access problems; escalate matters requiring Legal, policy, approval or technical decisions.
• Provide timely status updates to requestors and stakeholders and maintain an accurate signature-tracking record.
• Upload signed and fully executed contracts and required supporting documents to the approved CLM repository or Evisort workflow.
• Validate that final signed versions are complete, readable, correctly named and associated with the right request and contract owner.
• Apply approved naming, folder, entity, region, contract type, confidentiality and access-control requirements.
• Validate metadata, taxonomy, document relationships and repository completeness.
• Perform quality checks on Evisort-generated data and escalate inaccurate, incomplete or uncertain extraction results.
• Confirm executed contracts are searchable, linked to the relevant workflow and available to authorized users.
• Monitor open, in-progress, pending and completed workflow items, including queue aging, exceptions and backlog.
• Respond to routine user questions regarding intake, workflow status, eSignature, repository upload and access.
• Support backlog reduction and maintain accurate status records across approved intake and workflow channels.
• Support special-country, business and confidentiality scenarios (including Brazil, Latin America, General Mills International and designated-signatory requirements) by following approved procedures and escalation paths.
• Contribute to standard operating procedures, knowledge articles, templates, training materials and continuous-improvement activities.
• Support UAT, job-aid development, office hours and adoption activities as the CLM model matures.

What you'll need

• 1–3 years of experience in contract administration, legal operations, procurement operations, shared services, customer operations, or a similar process-support environment.
• Bachelor's Degree in Business, Legal Operations, Supply Chain, Finance, or a related field, or equivalent experience.
• Strong written and spoken English communication skills.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Strong attention to detail and ability to manage multiple requests against service-level expectations.
• Ability to handle confidential contract, supplier, customer, employee, and business information.
• Willingness to work the required Mumbai support hours.

Nice to have

• Experience with DocuSign or another e-signature platform.
• Experience with a contract lifecycle management, repository, workflow, ticketing, or case-management system.
• Preferred experience in Legal Operations, Contract Administration, CLM, procurement operations, or a GIC/shared-services environment.
• Exposure to Evisort, ServiceNow, SharePoint, repository administration, or other workflow platforms.
• Experience supporting global stakeholders across multiple regions or time zones.

Details

• Location: Powai, Mumbai, MH.
• Shift timing: 3:30 PM – 12:30 AM IST.
• Applicants must meet minimum age qualifications in the country in which the job is located.