Administrative Services Associate Representative

Overview

Back-office role organizing and processing the flow of incoming and outgoing paper and electronic documents, ensuring timely delivery of quality and quantity against Service Level Agreements.

What you'll do

• Receive and document electronic and paper claims.
• Sort, process and vet claims for claims payment and ensure they are accurately assigned.
• Manage file classification and data, and support reporting compilation.
• Electronically transfer received claims to the various platforms.
• Manage the flow between member and provider claims.
• Process member and provider claims within stipulated Turn Around Times.
• Manage the different channels through which claims are received.
• Cross-reference emails received from members and providers for further processing.
• Perform any other tasks as allocated.

What you'll need

• Active language knowledge of at least English.
• Executes assignments accurately and pays attention to detail.
• Ability to plan and organise tasks independently.
• Excellent time management skills with ability to continuously prioritize set tasks.
• Upholds utmost discretion when handling confidential information.
• Ability to handle large quantities of paper and electronic documents.
• Works to deliver consistently even under pressure.
• Self-driven and able to work with little or no supervision.
• Ability to work collaboratively within a team.
• Proficient in spreadsheets, word-processing and associated office IT skills.
• Experience with CRM systems (e.g. Salesforce) with accurate data inputting.
• Accountability: assumes ownership for achieving personal results.
• Customer focused while executing mundane tasks.
• Copes well in a changing environment.

Nice to have

• Additional languages.

Details

• Location: Bengaluru, India.