AES Salesforce DevOps – Senior Associate

Overview

Support client-facing managed services work within PwC's Managed Services practice, focusing on Salesforce application evolution, configuration, integrations, data optimization, and operational support as an AES Salesforce DevOps Senior Associate.

What you'll do

• Manage Salesforce DevOps workstreams across application lifecycle activities, release coordination, and production support
• Monitor deployments, code changes, and configuration updates to validate platform stability and operational readiness
• Review incidents, service requests, and escalations, then drive resolution through root cause analysis and corrective actions
• Coordinate data review, enrichment, and processing activities to support customer data accuracy and reporting needs
• Implement quality control procedures and track quality metrics to identify process gaps and recurring issues
• Apply Salesforce tools, digital automation, and managed service methods to improve delivery efficiency and consistency
• Develop process documentation and service management workflows that support scalable operations and knowledge transfer
• Build meaningful client connections while translating business needs into practical Salesforce support and optimization actions
• Interpret feedback, data trends, and delivery outcomes to inform recommendations and continuous service improvements

What you'll need

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English

Nice to have

• Salesforce DevOps experience across managed service delivery engagements
• Experience supporting enterprise Salesforce configuration, integrations, and release activities
• Demonstrating critical thinking across complex client delivery workstreams
• Interpreting data to guide recommendations and delivery decisions
• Anticipating client and team needs in shifting project situations
• Mentoring junior team members while navigating ambiguity

Details

• Location: Hyderabad