Overview
Technical Support I for GoDaddy’s Investors and Enterprise Operations - Services & Care team, supporting customers and performing operational tasks.
What you'll do
- Support customers via email, phone, chat, or internal systems to understand needs.
- Resolve issues by troubleshooting operational and technical problems.
- Explain technical concepts in simple, straightforward language.
- Process transactions, payouts, account updates, and ID verification per policy.
- Escalate complex issues and document them clearly for higher-level teams.
- Maintain detailed case documentation in Salesforce and other internal tools.
- Complete daily work using Salesforce, Confluence, Slack, and diagnostic tools.
What you'll need
- Fluency in English (written & spoken).
- 1+ years of customer support or technical support experience.
- Strong communication skills to explain technical issues simply.
- Experience using support tools such as Salesforce, Confluence, or similar platforms.
- Ability to follow structured procedures across customer and operational tasks.
- Comfort troubleshooting multi-step issues and learning new systems.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
Details
- Location: Remote - Bulgaria.
- Working hours: Department hours from 10:30am EEST until 1:30am EEST, 7 days a week.
- Includes weekend work; shifts are within department hours.
- Occasional visits to a GoDaddy office may be required for team events or meetings.
- Flexibility needed to cover shifts based on business needs.
Read the full description and apply on the company’s own careers page.
