Product Manager

About the Job

As an AI Agent Product Manager (Voice & Conversational AI), you will be responsible for the end-to-end delivery of Voice + Conversational AI agent deployments for high-scale, consumer-facing use cases. You will work closely with leadership to shape client AI roadmaps and drive measurable outcomes in revenue, efficiency, and customer experience. This role requires strong technical acumen, excellent executive communication skills, and the ability to thrive in ambiguity while driving outcomes from start to finish.

Roles & Responsibilities

• Map business processes to tools/actions, write and iterate prompt logic, tool-use patterns, guardrails, and fail-safes for agent workflows
• Engage in customer discovery, demos, and issue diagnosis to tailor agents to real-world workflows and convert ambiguity into crisp product/tech requirements
• Manage multiple deployments simultaneously with strong stakeholder alignment and an adoption/expansion mindset
• Create a fast feedback loop from production learnings back into Product/Engineering roadmaps

Required Skills & Qualifications

• 3.5+ years of experience in Product, AI implementation, Solutions Engineering, or Consulting in tech-first environments
• Strong technical acumen to understand agent design, prompt engineering, workflow logic, APIs, and system constraints
• Excellent executive communication skills to work comfortably with VP/CXO stakeholders
• Ability to thrive in ambiguity and drive outcomes end-to-end with high ownership
• Bonus: Experience with shipped LLM-powered features, chatbot/agent workflows, tool-integrated assistants, or contact-center automation
• Bonus: Familiarity with Python, SQL, API integrations, evaluation metrics, prompt testing, and release ownership (PRDs/epics/UAT)