AI Native Software Engineer

Overview

Application Support Engineer role focused on troubleshooting and resolving incidents across business-critical systems, using AI-native practices across the engineering lifecycle.

What you'll do

• Identify and solve issues within multiple components of critical business systems, acting as a software detective.
• Collaborate with various teams to troubleshoot and resolve incidents so business operations run smoothly and efficiently.
• Proactively monitor and maintain systems to contribute to the reliability and performance of supported applications.
• Document solutions and share knowledge with team members to foster continuous improvement.
• Lead AI-driven solution design and delivery by applying GenAI and Agentic AI to address complex business challenges, automate processes, and integrate intelligent insights into enterprise workflows.
• Perform independently and become an SME; actively participate and contribute in team discussions and to solutions for work-related problems.
• Assist in developing and implementing best practices for application support.
• Communicate regularly with stakeholders to understand their needs and provide timely updates on issue resolution.

What you'll need

• Minimum 3 years of experience in ServiceNow IT Operations Management.
• ServiceNow IT Operations Management (ITOM) proficiency (must-have skill).
• 15 years full time education.
• Strong grasp of Generative and Agentic AI, prompt engineering, and AI evaluation frameworks.
• Ability to align AI capabilities with business objectives while ensuring scalability, responsible use, and tangible value realization.
• Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• Experience with incident management and service request fulfillment processes.
• Strong understanding of software development life cycle methodologies.
• Experience with modern programming languages and frameworks.
• Familiarity with ITIL framework and its application in service management.
• Ability to work collaboratively in a team environment and communicate effectively with diverse stakeholders.

Details

• Location: Gurugram.