AI Observability Principal Architect

Overview

AI Observability Principal Architect to define and deliver end-to-end observability and AIOps capabilities across enterprise applications and platforms.

What you'll do

• Define and implement an observability strategy, standards, and roadmap.
• Establish telemetry framework across logs, metrics, and traces with instrumentation standards.
• Define Critical User Journeys (CUJs) and map SLIs/SLOs to enable outcome-driven observability.
• Enable actionable alerting aligned to user and business impact.
• Implement alert-to-incident automation including correct routing and ownership.
• Lead AIOps initiatives such as event correlation and alert noise reduction.
• Build and optimize observability dashboards and enable automation/self-healing playbooks.

What you'll need

• 18+ years experience in IT Operations / SRE / Observability / Platform Engineering.
• Strong expertise in observability (logs, metrics, traces, distributed tracing).
• Strong SRE practices including SLIs, SLOs, and error budgets.
• Experience in AIOps/event management including event correlation and alert deduplication.
• Hands-on experience with observability platforms and ITSM integrations.
• Strong understanding of distributed systems and cloud environments plus telemetry pipelines.
• Experience designing automation workflows, runbooks, and self-healing mechanisms.

Nice to have

• Experience with Azure observability stack / OpenTelemetry.
• Experience with ServiceNow ITOM / AIOps.
• Exposure to AI-driven observability such as anomaly detection and predictive analytics.
• Experience building executive dashboards and reporting frameworks.

Details

• Bengaluru, Karnataka, India.
• Total openings: 1.