Alliance Solutions Architect

Overview

Individual contributor pre-sales and solution role focused on Salesforce-powered customer experience solutions, reporting into the Head of Alliance Solution Leads.

What you'll do

• Partner with Salesforce stakeholders and Merkle growth teams to develop and execute joint go-to-market strategies, solution positioning, and growth initiatives.
• Lead executive-level client and prospect conversations focused on customer experience transformation, AI, automation, loyalty, CRM modernization, and cross-cloud solutioning.
• Serve as a trusted advisor during early-stage sales cycles, helping shape opportunities from discovery and qualification through proposal development and client presentations.
• Build and maintain strategic relationships across Salesforce, internal Merkle capability teams, and key client stakeholders.
• Develop solution narratives, offerings, accelerators, industry positioning, and thought leadership that demonstrate the value of Salesforce-powered customer experiences.
• Create and deliver compelling demonstrations, solution walkthroughs, and presentations that connect technology capabilities to measurable business outcomes.
• Collaborate with data, experience, technology, and industry teams to architect integrated customer experience solutions.
• Contribute to Salesforce alliance growth goals through pipeline influence, account expansion, and strategic opportunity development.
• Help position Merkle as a leading AI and Salesforce partner through marketplace engagement, executive relationship building, enablement initiatives, and joint marketing activities.
• Drive innovation around emerging Salesforce capabilities including Agentforce, AI-powered experiences, automation, Data Cloud, and connected customer ecosystems.

What you'll need

• 15+ years of experience in solution architecture, consulting, alliance management, pre-sales engineering, digital transformation, or client-facing technology leadership roles.
• Strong expertise within the Salesforce ecosystem, including Salesforce Core and broader customer experience capabilities.
• Experience with AI, Agentic business transformation and business process automation.
• Experience building and executing joint go-to-market motions with Salesforce or another major enterprise technology platform provider.
• Demonstrated ability to engage executive stakeholders while maintaining credibility with technical and delivery teams.
• Experience translating business objectives into technology solutions and measurable outcomes.
• Ability to design, configure, and demonstrate Salesforce-based solutions in client-facing settings.
• Proven success supporting new business development, account growth, strategic pursuits, or complex client initiatives.
• Strong communication, storytelling, and presentation skills with the ability to simplify complex technical concepts.

Nice to have

• Salesforce certifications and hands-on platform experience.
• Experience with Salesforce Data Cloud, Agentforce, AI Cloud, Loyalty Cloud, Marketing Cloud, Service Cloud, and related technologies.
• Familiarity with MuleSoft, middleware platforms, APIs, integrations, and enterprise architecture concepts.
• Experience within a consulting, agency, systems integrator, or enterprise technology organization.
• Understanding of customer data, personalization, journey orchestration, loyalty, CRM, and customer engagement platforms.
• Exposure to complementary customer experience ecosystems such as Adobe, Microsoft, or related enterprise technology platforms.

Details

• Location: USA - Remote - Maryland.
• Full time, permanent position.
• Annual base salary range: $163,000 - $245,000, plus eligibility for discretionary incentive compensation.
• Employees living within commutable distance of a hub office (Chicago, metro Detroit, Los Angeles, New York City) are required to work from the office; others may be designated remote depending on role and business needs. Flexibility for office attendance may be expected.