Analyst Chargebacks

Overview

Process vendor chargeback submissions and support chargeback-related discrepancies, performing the research needed to resolve disputes. Works under direct supervision.

What you'll do

• Validate the accurate distribution of vendor chargeback and tracing files and accurately process any resulting discrepancies within tight timelines.
• Establish and maintain relationships with vendors and internal resources to ensure timely processing of files and payments.
• Collaborate with multiple internal and external teams to ensure outstanding chargebacks are reconciled and payment issues are resolved promptly.
• Manage one-off projects assigned from various internal areas to maximize chargebacks collected.
• Prioritize incoming chargeback-related inquiries and apply detailed analysis with flexible thinking to handle them appropriately.
• Apply intuitive decision-making to help create fee agreements tied to vendor restrictions.
• Assess options for process improvement programs and perform program audits.
• Utilize chargeback data to accurately calculate chargebacks from the vendor in order to secure chargebacks.
• Collaborate with sales, chargebacks, and finance teams to resolve discrepancies or issues related to chargebacks.
• Work on ad-hoc projects assigned and initiated by the Pricing Credits/Chargebacks Team in a timely manner.

What you'll need

• 2-3 years of experience in customer pricing, contracts, chargebacks or other related analytical field.
• Good knowledge of pricing, credit memo requests and chargebacks.
• Strong understanding of financial principles and calculations.
• Proficiency in financial analysis tools and software, such as Excel, ERP systems, and data visualization tools.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts and pivot tables, using text wrap, sorting, vlookups, and if statements).
• Excellent communication and interpersonal skills for effective stakeholder management.
• Detail-oriented with exceptional problem-solving skills.
• Strong in MS Office knowledge.
• Exceptional analytical, organizational, and communication skills.
• Continuous improvement mindset.
• Flexibility and good team player.
• Educational qualification: any graduate or MBA.

Nice to have

• SAP and Vistex knowledge.

Details

• Location: Pune.
• Direct, full-time employment.