Analyst - Claims Adjudication

Overview

The Claims Adjudicator reviews, analyzes and adjudicates Pratt & Whitney warranty claims in a timely, accurate and consistent manner, in line with warranty policies, Power-by-the-Hour (PPH) program contracts, commercial agreements and technical publications.

What you'll do

• Review and adjudicate warranty claims in accordance with company warranty policies, PPH program contracts, commercial agreements and applicable procedures.
• Evaluate claim documentation, maintenance records, invoices and supporting evidence to determine warranty eligibility and claim validity.
• Verify claim compliance with contractual obligations, warranty coverage, technical requirements and customer agreements.
• Calculate and authorize accurate claim settlements while ensuring financial accuracy and consistency.
• Document claim decisions clearly and maintain complete records to support audit requirements and future reference.
• Ensure KPIs are adhered to.
• Interpret and apply technical publications, including maintenance manuals, service bulletins, engineering documentation, component manuals and other OEM technical references.
• Assess technical findings and maintenance actions to determine whether repairs or replacements meet warranty requirements.
• Interpret and apply commercial warranty terms, PPH contracts, customer-specific agreements and service offerings during claim evaluation.
• Identify contractual inconsistencies or areas requiring clarification and escalate as appropriate.
• Support the investigation of claim discrepancies, unusual claim activity and recurring issues to determine underlying causes.
• Support the identification of trends in warranty claims that may indicate product reliability concerns, process deficiencies, customer maintenance practices or commercial risks.
• Escalate significant technical, financial or operational findings to appropriate stakeholders.
• Work closely with internal and external stakeholders to resolve claim issues.
• Communicate claim decisions clearly and professionally and provide technical or contractual justification when required.
• Support internal and external audits by providing accurate documentation and claim rationale.
• Contribute to a collaborative environment focused on delivering consistent and equitable claim outcomes.
• Recommend improvements to warranty policies, adjudication processes, documentation and commercial practices.
• Support initiatives that improve claim accuracy, automation, operational efficiency and customer satisfaction.
• Stay current on changes to warranty policies, PPH contracts, technical publications, commercial offerings and industry best practices.
• Participate in training and knowledge-sharing activities to promote consistent adjudication standards.
• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
• Comply with Global Trade requirements (export controls).

What you'll need

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
• Related fields include Business Administration, Aerospace, Engineering or the like.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Customer service excellence: ability to provide outstanding service and resolve complex customer issues with a customer-first mindset.
• Understanding of the aerospace service ecosystem: customer services, aftermarket, MRO, warranty, contracts, etc.
• Technical/commercial knowledge: ability to interpret technical publications, engineering documentation and contractual language.
• Problem-solving: analytical and resourceful approach to diagnose problems and identify effective solutions.
• Excellent English verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
• Strong attention to detail and ability to manage multiple claims and priorities simultaneously.
• Resilience and persistence: ability to follow through on complex issues and ensure resolution to completion with a medium degree of autonomy.
• Ability to work in Eastern Time Zone hours (7:00 AM to 4:00 PM EST or 4:30 PM to 1:30 AM IST).

Nice to have

• Experience working in SAP SD, SQL or CRM.

Details

• Work location: Bangalore.
• Work mode: Hybrid.
• No travel requirement.
• Employment type: Full-time.