Analyst - Client Managed Services - Business Services

Overview

Provide first-line functional support to Cloud Managed Services clients using the Calypso solution, troubleshooting and resolving reported issues in a timely and professional manner.

What you'll do

• Communicate directly with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc.
• Investigate operational issues reported by client users, suggest how to resolve each issue and how to prevent its reoccurrence.
• Provide advice relating to client implementation of Calypso.
• Following approval, make changes to the functional configuration of the system.
• Check the execution (success, failures) of scheduled tasks.
• Supervise exceptions related to real-time interfaces.
• Analyze and identify the root cause of failures and exceptions, and detail the possible solutions.
• Proactively look for ways to improve clients' usage of the application.
• In case of a software defect, build a helpdesk ticket including a test case that explains the issue, and demonstrate the issue to the Product Support team if needed.
• Prioritise the deployment of a hotfix into a test environment.
• Perform pre-validation testing of hotfixes or configuration changes in the client's test environment.

What you'll need

• At least 1 year of experience in the Capital Markets sector (Business Analyst, Operations).
• Excellent verbal and written communication skills in English.
• Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate action, Structured Products, Cash/Treasury, Futures and Options), including how they are priced, settled and managed during their lifecycle.
• P&L reporting, including attribution and key concepts.
• Understanding of Risk, Pricing, analytics Front and Back-office reporting.
• Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data.
• Master's degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.

Nice to have

• CFA, IMC or CISI qualified, or other post graduate finance qualification.
• Calypso knowledge (you will receive Calypso training and will be expected to pass your Calypso certification).
• Other application knowledge, e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp.
• Proficiency using Bloomberg Terminal.
• Market data sources (e.g. Bloomberg SAPI, Data License).
• Knowledge of 3rd party systems, e.g. MarkIt, Omgeo, SWIFT, Acadiasoft.
• Knowledge of regulations impacting investment banks and asset managers.
• Advanced Excel skills.

Details

• Location: Mumbai, Maharashtra, India (Mumbai technology center).
• Work closely with colleagues in Mumbai and with Nasdaq teams in other countries.