Analyst Customer Facing Effectiveness

Overview

Support the global Go-To-Market Capabilities (GTMC) team as a Customer Effectiveness Analyst, using data to design and analyze incentive plans, set sales targets, track sales force KPIs, and support customer segmentation and call planning.

What you'll do

• Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.
• Assist in developing data-driven sales targets to drive performance and achieve organizational goals.
• Support creation of dashboards and creation and analysis of KPIs to track and monitor sales force effectiveness and efficiency.
• Refresh reports on a weekly, monthly, quarterly or annual cycle, along with QC checks for each refresh.
• Assist in customer profiling, segmentation and targeting exercises that align with strategic business goals.
• Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.

What you'll need

• 2+ years of experience within commercial operations.
• Knowledge of IC and tools such as Javelin, Zaidyn, SalesIQ, SQL, SAS.
• Proficiency in Excel, Word and PowerPoint.
• High persistency and resilience.
• Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.
• Strong numeracy, analytical skills and financial acumen.
• Higher education in Business Administration, Finance or a similar field.
• Excellent knowledge of English language, spoken and written.

Nice to have

• Experience within the healthcare and pharmaceutical industry.
• Experience of using analytical tools such as Power BI, Qlik Sense, Tableau, Smartsheet and Alteryx.
• Knowledge of industry-specific trends and market dynamics.

Details

• Location: Hyderabad.