Business Analyst, Q2C Rapid Delivery

Overview

Business Analyst on Salesforce's Quote to Cash (QTC) Innovation team, focused on rapid delivery of enterprise Quote-to-Cash processes and operations. The role combines requirements analysis with hands-on building of working solutions using AI-assisted tools.

What you'll do

• Develop deep functional expertise across Q2C domain areas (e.g., CPQ, Contract Lifecycle Management, or Order Management) over time.
• Partner with Functional Leads and Business SMEs to understand the future-state vision for Quote-to-Cash systems and processes, then prototype and build the enhancement using AI-assisted tools.
• Lead requirements discovery with SMEs and stakeholders, and translate findings into working artifacts (automations, agents, test scripts, dashboards) rather than static specs alone.
• Map as-is/to-be processes and data flows (Lucidchart or equivalent), replacing manual process diagrams with automated, reusable tooling where possible.
• Build and maintain lightweight automations, workflow tools, and AI agents that solve recurring operational problems.
• Support data migration: mapping, validation, and reconciliation, increasingly via scripted or AI-assisted validation.
• Use data analysis and BI skills to identify patterns, track KPIs, and build reusable reporting and monitoring.
• Own end-to-end delivery for smaller, well-scoped requests within a fast, iterative cadence: triage, build, validate, and ship.
• Lead and participate in UAT cycles, using automated or AI-driven testing approaches where possible.
• Maintain clear documentation of business rules, configurations, and the automations and agents you build.
• Partner with enablement teams on training and change management for new tools and workflows.
• Stay current on emerging AI and automation tooling and pilot new approaches for the team.

What you'll need

• 3+ years of experience in a Business Analyst, Business Systems Analyst, or similar delivery capacity, ideally in a SaaS or enterprise environment, with demonstrated comfort moving from requirements into hands-on building.
• Background in Quote-to-Cash, CPQ, Contract Lifecycle Management, or Order Management systems.
• Direct experience using AI-assisted development or automation tools (e.g., Claude, Cursor, Copilot, or similar) to build working solutions, scripts, or agents, not just conceptual familiarity.
• Familiarity with Lucidchart, Smartsheets, or similar tools for process and project documentation.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving delivery environment.
• Excellent communication skills, able to work with business and technical stakeholders and explain what an AI-built solution does and why.
• Curious, proactive, builder mindset, preferring to ship a working prototype over writing a longer spec.
• Hands-on experience with data migration, validation, or system integration projects.
• Proven aptitude for data analysis and reporting, including SQL/SOQL and Tableau, PowerBI, or similar BI tools.

Nice to have

• Experience with Salesforce administration, automation platforms (flows, AI agents, process builders), or workflow and bot building tools.
• Experience building or maintaining automated UAT or testing frameworks.
• Exposure to large-scale transformation, data-heavy, or M&A integration initiatives.
• Experience supporting New Product Introduction or Business Operations teams.

Details

• Location: Hyderabad, India.
• Shift schedule of approximately 5:00 PM IST to 2:00 AM IST, subject to change based on project needs, working closely with US-based teams.
• Job category: Finance.