Analyst – Insurance Operations

Overview

Analyst role in Insurance Operations, handling complex and varied insurance tasks with exposure to agency management, product distribution and underwriting procedures.

What you'll do

• Manage personal workload to guarantee timely task delivery in accordance with service level agreements (SLAs).
• Follow process steps and guidelines, ensuring tasks are processed according to established procedures.
• Take full responsibility for the quality of data and the overall delivery process.
• Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes.
• Contribute insights and suggestions to leadership for ongoing process enhancements.
• Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.
• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company.
• Use systems appropriately to monitor, record and retain information.
• Proactively ensure compliance with regulatory and risks framework.
• Identify and evaluate risks appropriately, and recognize how own actions impact compliance.

What you'll need

• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding of Property & Casualty insurance.
• Policy checking / review experience, capable of reviewing large volumes of policies, ranging from as few as 10 to over 1,000.
• Exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities, and excellent time management.
• Collaborates effectively within a team to address customer and stakeholder needs.
• Upholds organizational values in alignment with the specific requirements of the role.
• Excellent customer service and communication skills.
• Demonstrates the ability to prioritize tasks and manage multiple responsibilities during high-demand periods.
• Acquires knowledge through hands-on training and practical experience.
• Good command over spoken and written English.
• 1-3 years of work experience.
• Graduate in any stream.
• Ready to work across shifts: 5.30pm – 2.30am.
• Basic knowledge in MS Office (Excel, Word, Outlook).

Nice to have

• US Insurance Certification or closely related office experience.
• Adaptable communicator.
• Ability to work in teams.

Details

• Based in Gurugram.
• Hybrid role: at least three days per week in the office.
• Shift work: 5.30pm – 2.30am.