Specialist – Insurance Operations

Overview

Insurance Operations specialist role within Marsh's risk, reinsurance and capital business, handling complex and varied insurance tasks and gaining understanding of agency management, product distribution and underwriting procedures.

What you'll do

• Manage personal workload to deliver tasks on time in accordance with service level agreements (SLAs).
• Follow process steps and guidelines, ensuring tasks are processed according to established procedures.
• Take full responsibility for the quality of data and the overall delivery process.
• Engage in user acceptance testing (UAT) of system changes to verify accuracy and consistency of outcomes.
• Contribute insights and suggestions to leadership for ongoing process enhancements.
• Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.
• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company.
• Use systems appropriately to monitor, record and retain information.
• Proactively ensure compliance with regulatory and risk frameworks.
• Identify and evaluate risks appropriately, and recognize how own actions impact compliance.

What you'll need

• 3+ years of work experience.
• Graduate in any stream.
• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding of Property & Casualty.
• Experience in policy checking / review.
• Capable of reviewing large volumes of policies, ranging from as few as 10 to over 1,000.
• Exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities, and excellent time management.
• Collaborates effectively within a team to address customer and stakeholder needs.
• Upholds organizational values in alignment with the specific requirements of the role.
• Excellent customer service and communication skills.
• Demonstrates the ability to prioritize tasks and manage multiple responsibilities during high-demand periods.
• Acquires knowledge through hands-on training and practical experience.
• Good command over spoken and written English.
• Ready to work across shifts: 6:30am – 3:30pm.
• Basic knowledge of MS Office (Excel, Word, Outlook).

Nice to have

• US Insurance Certification or closely related office experience.
• Adaptable communicator.
• Ability to work in teams.

Details

• Location: Mumbai (Hiranandani).
• Hybrid role: at least three days per week in the office; teams identify one anchor day per week for full in-person collaboration.
• Grade C1.
• Shift: 6:30am – 3:30pm.