HR Benefits Senior Analyst

Overview

Senior Analyst in HR Benefits Operations managing retirement benefits, trust accounting, compliance audits and regional APAC transitions.

What you'll do

• Work with regional leaders and local country teams in China, Japan, South Korea, Indonesia and Taiwan to map retirement, pension funding and payment processes.
• Lead the transition (migration) of corporate and statutory benefit tasks from local payroll teams into the centralized Benefits Operations team.
• Write and update clear Standard Operating Procedures (SOPs) and Operating Procedure Manuals (OPMs) to ensure audit readiness across all APAC markets.
• Review monthly accounting entries, cost accruals and expense reclassifications.
• Review invoices for benefit vendors and service partners on time.
• Complete monthly and quarterly General Ledger (GL) and FullKey balance sheet sign-offs/attestations with full audit trails.
• Work closely every day with the Global Payroll Services team to match deduction files, meet strict cut-off schedules, and ensure accurate benefit remittances and settlements.
• Receive, match and validate employee deduction files with the Payroll team each month.
• Perform two-way reconciliations between payroll reports and benefit records before any money is paid out.
• Review and correct data differences caused by salary revisions, arrears, new joiners, exits and unpaid leaves.
• Maintain the master database for PF for Citibank in House PF Trust.
• Review and approve monthly PF settlement claims, transfer requests and death claims.
• Reconcile annual PF accounts and ensure yearly member account slips are generated and sent to employees.
• Ensure all new joiners complete Form 11 declarations and KYC verification.
• Check monthly Electronic Challan cum Return (ECR) files and complete statutory PF payments on the EPFO portal within government deadlines.
• Track the solvency and balance of the Gratuity fund to make sure liabilities are fully funded.
• Coordinate required policy funding and premium payments with fund managers (such as LIC) with complete payment records.
• Review and approve monthly employee gratuity settlement calculations and disbursements upon exit or retirement.
• Automate and update internal gratuity calculation sheets and liability models.
• Maintain the Superannuation member master file, tracking active members, voluntary contributions, deferrals and exit payouts.
• Manage monthly calculations for retired staff pension, annual indexation/pension increases and arrears.
• Track and verify annual Life Certificates submitted by pensioners to ensure continuous and valid pension disbursements.
• Ensure accurate generation and distribution of annual Superannuation account statements to employees.
• Partner with external actuaries, Corporate Finance and Risk teams for annual and interim valuation exercises.
• Collect, clean and provide audited demographic and employee data for Gratuity, Leave Encashment and Pension valuation reports.
• Maintain and improve internal tracking templates and valuation models.
• Calculate tax (TDS) deductions on all retirement, pension and trust claim payouts.
• Support the timely filing of quarterly e-TDS returns (Form 24Q / Form 26Q).
• Generate and issue Form 16 / Form 16A tax certificates to beneficiaries and retirees.
• Support administrative and secretarial tasks for Employee Benefit Trusts (deck for Board of Trustees meetings).
• Maintain official trust accounting books and ensure all investments follow approved trust guidelines and banking regulations.
• Lead end-to-end preparations for annual statutory audits of retirement trusts to ensure zero audit findings.
• Supervise third-party administrators (such as HGS) and insurance partners (such as LIC) through regular performance reviews and SLA scorecards.
• Act as the senior point of contact to resolve complex queries or escalations from ex-employees, alumni and retirees.
• Guide and support junior team members to maintain high operational accuracy and meet daily turnaround times.

What you'll need

• Bachelor's or Master's degree in Commerce, Finance, Accounting, Business or HR.
• 5 to 8 years of relevant experience in Benefits Operations, Retirement Trusts, Payroll or HR Compliance.
• Strong understanding of statutory retirement rules (PF/EPFO, Gratuity, Superannuation, Pension, Trust Governance and TDS).
• Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, basic formulas).
• Proficiency in HR/Payroll platforms (such as Workday, SAP or PeopleSoft).
• Clear verbal and written English communication skills for collaborating with regional teams, finance and external partners.

Details

• Location: Mumbai, Maharashtra, India.
• Employment type: Full time.