Finance Systems Support Manager

Overview

Provide hands-on Microsoft Dynamics 365 Finance & Operations functional support and delivery capability, helping the D365 Functional Lead maintain a stable, controlled and continuously improving global finance platform.

What you'll do

• Provide hands-on functional support across General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management, Project Accounting and Financial Reporting.
• Configure approved changes in D365 under the direction and design authority of the D365 Functional Lead.
• Analyse business requirements, current processes and system behaviour; document solution options, functional requirements and acceptance criteria.
• Maintain accurate configuration, process and support documentation so that knowledge is retained within FNZ.
• Investigate functional incidents and service requests, reproduce issues, identify root causes and coordinate resolution with Finance users, technical teams and vendors.
• Support month-end and year-end close activities, reconciliations and business-critical finance processing, including agreed out-of-hours support where required.
• Distinguish defects, data issues, training needs and enhancement requests, ensuring each is progressed through the appropriate support or change process.
• Contribute to the upkeep of known-error records, support procedures, knowledge articles and recurring-issue analysis.
• Prepare functional specifications, process flows, test scenarios, test data and expected results for approved changes.
• Execute system, integration and regression testing; support business users with user acceptance testing and evidence capture.
• Assess the impact of proposed changes on modules, integrations, reporting, data, security and financial controls.
• Support release planning, deployment readiness, post-release validation and early-life support.
• Support finance master data, financial dimensions, posting profiles, workflows, opening balances, sub-ledger data and intercompany processing.
• Investigate functional issues affecting interfaces with banking, payments, expense, tax, consolidation and reporting platforms.
• Work with Data and Reporting teams to validate D365 outputs and support reconciliation of reports to the general ledger.
• Assist with data migration, cleansing, mapping, validation and reconciliation for future deployments and entity onboarding.
• Follow Finance Systems governance for demand intake, design approval, environments, testing, release and production change.
• Produce clear and complete evidence for configuration changes, testing, approvals and deployments.
• Support segregation-of-duties reviews, access-control testing, ITGC evidence and audit requests relating to assigned areas.
• Escalate control, data-integrity and operational risks promptly to the D365 Functional Lead.
• Identify opportunities to use standard D365 capability, simplify processes, reduce manual work and improve user experience.
• Contribute to the prioritised D365 backlog with evidence on business impact, risk, urgency and delivery effort.
• Provide guidance and knowledge transfer to Finance users and Finance Systems colleagues.
• Develop broader cross-module capability while maintaining deeper expertise in allocated functional areas.

What you'll need

• 5+ years of hands-on Microsoft Dynamics 365 Finance & Operations / Dynamics AX functional experience, with substantial exposure to finance modules.
• Practical configuration experience in at least three core areas such as General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank, Fixed Assets, Expense Management or Project Accounting.
• Good understanding of Record-to-Report, Procure-to-Pay and Order-to-Cash processes, including close, reconciliation and financial-control requirements.
• Experience creating functional requirements, solution documentation, test scripts, test evidence and user guidance.
• Experience investigating production issues and working with technical teams on integrations, data fixes and extensions.
• Experience of system, integration, regression and user acceptance testing, together with controlled release and post-deployment validation.
• Ability to work directly in D365, analyse system behaviour and progress assigned work independently within agreed design and governance standards.
• Clear written and verbal communication, with the ability to work effectively with Finance users, global colleagues and external delivery partners.
• Disciplined approach to documentation, knowledge sharing, prioritisation and escalation.

Nice to have

• Finance or accounting qualification, or equivalent practical experience in a Finance Systems environment.
• Experience in financial services, fintech, asset servicing or another regulated, multi-entity environment.
• Knowledge of IFRS, statutory reporting, segregation of duties and ITGC requirements.
• Experience with D365 Consolidation, Treasury and Cash Management, Project Accounting, Subscription Billing or Revenue Recognition.
• Experience with Power BI, Microsoft Fabric, Workiva, Azure DevOps or finance-data integrations.
• Microsoft Dynamics 365 Finance Functional Consultant Associate certification or equivalent evidence of current D365 Finance capability.

Details

• Location: India, preferred Gurugram.
• Permanent, full-time employee of FNZ Technology (India) Private Limited.
• India-based role with regular UK/EU hours overlap for global collaboration, with flexibility around critical close, release and incident periods.
• Occasional domestic or international travel may be required.
• Reports to the Finance Systems Functional Lead - Finance & Operations.
• Appointment is subject to satisfactory pre-employment checks, right-to-work verification and any role-specific screening.