Analyst, Treasures Relationship Manager, Consumer Banking Group

Overview

Analyst, Treasures Relationship Manager in DBS Consumer Banking Group, acquiring and engaging Treasures clients with AUM of INR 20 Million or more through a need-based approach.

What you'll do

• Acquire and upgrade quality Treasures clients in the branch location areas.
• Engage with existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue objectives, as agreed.
• Ensure activation of e-Channels (I-Banking, M-Banking, Online MF, Debit Card) and Savings Book growth.
• Ensure proper implementation and execution of product strategies through effective relationship management.
• Develop client trust and loyalty for an entrenched relationship with DBS through lifestyle and beyond banking propositions.
• Ensure optimum product mix and new-to-product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to the DBS sales process, timely risk reviews and due diligence while on-boarding.
• Ensure exemplary service delivery by building appropriate workflows and processes, including doorstep banking.
• Establish, manage and grow the AUM of the Treasures Client segment by acquiring and nurturing clients with AUM of INR 10 M or more.
• Ensure timely portfolio review by jointly engaging with Wealth, Investment and Insurance specialists with clients.
• Keep complete knowledge of all products and services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Provide feedback on market, competition and products, and suggest innovations and ideas for continuous product and service improvement.
• Keep attuned to current economic and financial markets to engage effectively with the elite Treasures segment.
• Coordinate and work closely with CBG Relationship Manager peer groups, colleagues, Service teams and Product specialists at branches to meet team objectives.
• Work closely with the Line Manager and City / Cluster Head to achieve common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks, including Health and Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• Exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent wealth management provider in India.
• Organize exclusive lifestyle, sports, music and other elite engagement events and activities for prospect generation, relationship entrenchment and brand reinforcement in the Private Wealth Management space.

What you'll need

• Sound understanding of financial planning and wealth management products in India.
• In-depth knowledge of the local market and competition.
• Graduate or Post Graduate with MBA in a relevant field.
• Effective probing and listening skills.
• Strong relationship management and influencing skills.
• Self-driven and ambitious.
• Good written and verbal communication skills.
• Results-oriented, with the ability to deliver results under pressure.
• Understanding of competitive positioning.
• Strong service orientation and customer-centric behavior.
• Focus on developing the image and goodwill of the brand.
• Creative, inquisitive mind with problem-solving abilities.
• Ability to deliver results within tight timelines.
• Attention to detail and analytical ability.
• Understanding of HNI sales and wealth management product suite, platforms and operational procedures.
• Understanding of banking and para-banking guidelines issued by RBI and local laws and regulations that impact businesses in general.
• Understanding of KYC requirements and Anti-Money Laundering policies.
• Knowledge of financial markets and products to assist in meaningful client engagement.

Nice to have

• AMFI, IRDAI or FEDAI certified candidates with BCSBI certification.

Details

• Location: Gurgaon-DBIL.
• Employment type: Full time, regular employee.
• Job: Relationship Management.