APAC Governance Lead

Overview

Regional Governance Lead for APAC, responsible for driving workplace excellence across multiple sites, ensuring seamless service delivery, client satisfaction, and alignment with JLL's global workplace strategy.

What you'll do

• Govern operations by establishing a clear rhythm of the business, including annual planning, quarterly reviews, and monthly updates.
• Guide regional teams on governance processes and required content, and integrate regional input into country governance materials.
• Support SLA standards development between My Workplace and the business, in partnership with country leaders.
• Assist global leadership in maintaining organizational structure, operating model, and staffing documentation.
• Oversee the in-country lead for Facility Condition Assessments, guide process development and documentation refinement, and direct data aggregation and analysis from regional teams.
• Secure collaboration to address assessment outputs and drive action plans.
• Communicate frameworks, policies, and expectations clearly to senior leaders and regional teams, and share accurate updates through structured reports, reviews, and dashboards.
• Provide coaching and direction to regional teams, ensuring consistency while respecting local nuances.
• Facilitate discussions with leaders, auditors, and regulators to address risks, compliance, and performance outcomes.
• Spot gaps or misalignments in governance across regions and recommend solutions; consolidate regional information into clear summaries for global integration; analyze data across regions to drive actionable insights.
• Lead governance processes across regional accounts, ensuring compliance with contractual obligations; facilitate governance meetings, reporting, and documentation; act as primary escalation point for governance-related issues.
• Monitor KPIs and service delivery metrics across regions, implement corrective action plans and continuous improvement initiatives, and provide performance insights to senior leadership.
• Oversee regional programs and projects aligned with global strategies, support change management during workplace transitions or redesigns, and drive innovation and sustainability within governance frameworks.
• Build trusted relationships with clients and internal stakeholders, and align governance frameworks with business priorities and client expectations.
• Leverage analytics to track performance, identify risks, optimize service delivery, and inform governance decisions and strategic planning.
• Ensure adherence to health, safety, and regulatory standards; support business continuity planning and crisis management; mitigate risks through proactive monitoring and compliance frameworks.
• Champion digital solutions to boost efficiency and employee experience, recommend smart technologies, automation, and AI tools, and enable real-time insights through integrated platforms.

Details

• Full-time, on-site in Bengaluru, KA.
• Scheduled weekly hours: 40.