Regional Event Manager, APAC

Overview

The Regional Event Manager, APAC owns the standardization, quality, operational governance, and continuous improvement of event and onsite delivery across all Stripe offices in the APAC region, acting as regional SPOC, subject matter expert, coach, and community lead, and also provides operational continuity and front-of-house/administrative support for the Bengaluru office team.

What you'll do

• Conduct daily audits of incoming event tickets in Summit and ensure site trackers are up to date across all APAC locations.
• Drive adherence to regional SLAs: initial acknowledgment within 1 business day for standard requests and immediate triage for same-week/same-day escalations; substantive follow-up within 1 business day; strict 48-hour SLA for unresolved risks or policy triggers.
• Own and maintain regional event SOPs, training materials, and intake workflows so they are executable by any local DRI.
• Lead and coordinate delivery of high-visibility, high-touch, and complex events across APAC, including Convergence, Executive Visits, Board/VIP Events, EBC Visits, SKO, and Summer Parties.
• Serve as the regional nexus between AV/IT, Corporate Security, EHS, and Food & Catering partner teams, including tagging AV DRIs, ensuring guest lists are submitted via Jira 1+ week prior for external events, enforcing alcohol and bartender rules, reviewing medium/high safety risk triggers, and coordinating catering pilots, vendor logistics, and budget tracking.
• Evaluate request feasibility against the 5-Question Review Framework (Policy, Relevance, Operational Feasibility, Dependencies, Governance) and process LT/OG/CEO exception approvals when required.
• Provide continuous 1:1 coaching, onboarding, and operational guidance for the 6 local Event DRIs across APAC sites.
• Facilitate bi-weekly APAC Event DRI alignment calls and participate in monthly synchronization calls with AMER and EMEA Event Managers.
• Maintain the regional KPI dashboard, synthesize monthly metrics for MBRs, benchmark cost-per-event-type across APAC sites, and track event spend against site-level budgets and T&E policies.
• Lead regional implementation of core programs, including the Trailhead office event directory, Kai skills rollout, site catering pilot expansions, and Site Support Profile definitions.
• Own the end-to-end event operational setup for new Stripe APAC office openings.
• Provide hands-on coordination and execution support for Bengaluru office events.
• Serve as secondary coverage for Bengaluru site team absences and leave (Workplace Manager, Receptionist).
• Manage vendor relations, purchase order (PO) processing, front-of-house operations, and general administrative tasking.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 40.