CB IB Ops F2B Transformation, VP

Overview

As a Vice President, Process Engineer in Corporate Bank's Front to Back Operations Transformation team, you will re-engineer processes, enhance controls, automate workflows and transform risk-management and client-service capabilities across Corporate Banking operations.

What you'll do

• Lead end-to-end process discovery and redesign across onboarding, origination, documentation, booking, transaction processing, servicing, settlements, controls and reporting for Trade Finance and Lending Operations.
• Define and implement the target operating model, clarifying activity ownership, roles, locations, capacity and hand-offs across Coverage, RTM/Middle Office, Operations, Technology and control functions.
• Drive simplification and standardisation, removing duplication, reducing manual touchpoints, improving straight-through processing and shortening turnaround times.
• Establish robust programme governance, including steering forums, integrated plans, RAID management, decision logs, scope/change control, quality assurance and executive reporting.
• Own programme financials and benefits realisation, including baselines, business cases, investment tracking, capacity impacts, productivity measures and post-implementation validation.
• Build alignment across senior global and regional stakeholders in Operations, Product, Sales, Credit, Technology, Finance, Risk, Compliance, Legal and Audit.
• Lead organisational change and adoption through stakeholder engagement, communications, training, procedure updates, role clarity and reinforcement of new ways of working.
• Use data, process metrics and client/operational insights to identify bottlenecks, prioritise interventions and monitor KPIs, KRIs, service levels and transformation outcomes.
• Lead, coach and mobilise cross-functional project teams, workstream leads, subject-matter experts and external partners across multiple locations and time zones.
• Provide concise, decision-oriented updates to executive sponsors; surface trade-offs early and resolve or escalate material delivery, risk, resource and dependency issues.

What you'll need

• Typically 12+ years of relevant experience in banking or financial services, including substantial leadership of complex transformation, programme or project portfolios at VP-equivalent level.
• Strong knowledge of Trade Finance and Lending products, operations and end-to-end lifecycle processes; familiarity with client onboarding, documentation, credit administration, booking, servicing and transaction processing.
• Demonstrated delivery of multi-year, enterprise-scale operations transformation, not solely technology implementation, with measurable improvements in cost, capacity, quality, risk or client service.
• Proven expertise in target operating model design, process re-engineering, organisational design, location strategy, service delivery and transition planning.
• Advanced programme and project-management capability across waterfall, agile and hybrid delivery, including planning, dependencies, critical paths, RAID, governance and quality management.
• Strong analytical skills, including process/data analysis, KPI and KRI design, management information, root-cause analysis and evidence-based prioritisation.
• Exceptional stakeholder management and influencing skills, with credibility to align senior leaders and resolve competing priorities across business, operations, technology and control functions.
• Proven people leadership across diverse, distributed teams; able to set direction, create accountability, coach talent and manage vendors or consulting partners.
• Strong change-leadership capability covering impact assessment, communications, training, adoption, resistance management and operational readiness.
• Excellent written, verbal and presentation skills, including the ability to simplify complex issues and produce clear executive papers, steering updates and recommendations.
• Bachelor's degree or equivalent experience required.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Nice to have

• Recognised programme/project or change certification (for example PMP, PRINCE2, MSP, Agile or Prosci).

Details

• Location: Bangalore, India.
• Reports to the Front to Back Operations Transformation Lead.